Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Didi Qi

Didi Qi

Sydney,Australia

Summary

Dynamic Payroll Specialist at Metcash with a proven track record in client relationship management and emotional intelligence. Expert in EA policy compliance and financial reporting, delivering strategic insights that enhance operational efficiency. Recognized for fostering trust and collaboration across teams while maintaining confidentiality and resolving complex issues with discretion.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Payroll Specialist

Metcash
Sydney
06.2023 - Current
  • Delivered high-level HR and payroll support for over 200 employees, acting as the first point of contact and resolving queries with professionalism, discretion, and empathy.
  • Maintained strict confidentiality and attention to detail while managing sensitive personnel and financial information, ensuring compliance with multi-state payroll regulations and Enterprise Agreement (EA) policies across Australia.
  • Coordinated onboarding, relocations, and executive-level requests for VIP clients and international assignees, providing seamless end-to-end support.
  • Communicated with executives, managers, and diverse teams using polished, diplomatic, and culturally aware communication, fostering trust and collaborative relationships.
  • Successfully handled salary-related complaints and sensitive employee matters through high emotional intelligence, problem-solving, and conflict resolution skills.
  • Thrived in high-pressure, deadline-driven environments, recognised for strong time management, reliability, and a consistent focus on service excellence.

Management Accountant

Eco Farms
Sydney
12.2019 - 06.2022
  • Delivered monthly financial reporting and business insights to support strategic decision-making for Australia’s largest organic food distributor.
  • Partnered cross-functionally with operations, sales, and logistics teams to monitor budgets, control costs, and drive performance — showcasing strong internal stakeholder communication.
  • Managed forecasting and variance analysis with exceptional attention to detail, accuracy, and time sensitivity.
  • Maintained strict confidentiality around pricing structures, supplier contracts, and executive financials.
  • Demonstrated a solution-oriented mindset when resolving discrepancies and inquiries from internal teams and external suppliers.
  • Recognised for ability to present complex information clearly to non-financial stakeholders — enhancing trust and collaboration across departments.

Education

Master of Commerce - Banking and Finance

University of Sydney

Bachelor of Commerce - Professional Accounting

University of Newcastle

Skills

  • Client Relationship Management
  • Executive & VIP Support
  • Discretion & Confidentiality
  • Time Management & Prioritisation
  • Emotional Intelligence & Conflict Resolution
  • Bilingual Communication (English / Mandarin)
  • EA Policy Compliance (Multi-State in Australia)
  • Event & Travel Coordination
  • Financial Reporting & Data Analysis

Languages

English: Native Professional Proficiency, Mandarin: Native Professional Proficiency

Certification

  • CPA Australia

Timeline

Payroll Specialist

Metcash
06.2023 - Current

Management Accountant

Eco Farms
12.2019 - 06.2022

Master of Commerce - Banking and Finance

University of Sydney

Bachelor of Commerce - Professional Accounting

University of Newcastle

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Didi Qi