Nathalie Evodie Groves
Brisbane,Queensland
Summary
Dynamic professional with extensive experience in hospitality, travel and tourism, education, community care, and language services. Demonstrates exceptional skills in simultaneous interpretation, written translation, and cultural mediation. Known for high productivity and efficient task completion, ensuring clear communication across diverse languages and cultures. Strong adaptability and active listening abilities enhance collaborative efforts and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Language Interpreter & Translator
Language Loop / The Social Policy / 2M
Brisbane, QLD
10.2024 - Current
- On demand Phone and Video Interpreting
- Over the phone Interpreting (OPI)
- Video Interpreting across all major video conferencing platforms (OVI)
- Face to face interpreting (onsite)
- Translating official and personal documents & transcripts
- Voice recordings & Voice overs
- Services include Financial Businesses, Health and Legal sectors, Education and Migration
- Compiled technical, legal or medical terminology and information used in translations.
- Interpreted conference calls and other workplace communications in real-time.
- Maintained records of all interpretive activities including client feedback.
- Compiled glossaries of specialized terms used in specific industries or fields.
- Provided simultaneous interpretation services for meetings, conferences, and other events.
- Assisted with the translation of documents from English to a foreign language.
- Interpreted verbal instructions accurately in both languages.
- Proofread, edited and revised translated documents.
- Ensured compliance with relevant laws, regulations, standards, and ethical guidelines pertaining to language interpretation services.
- Translated conversations between English and foreign language speakers.
- Explained concepts and terminology to non-native speakers in an understandable manner.
- Delivered real-time, accurate oral translations and interpretations for clients.
Relief Educator
Z Staffing & Recruitment
Brisbane, QLD
05.2024 - Current
- Provided support services such as document formatting or copywriting assistance when required.
- Utilized technology effectively in the classroom for instruction purposes.
- Collaborated with other educators to develop curriculum standards and objectives.
- Encouraged critical thinking, problem solving, and creativity among students.
- Demonstrated strong classroom management skills by setting clear expectations.
- Modified course content and complexity to meet individual and group goals.
- Fostered an inclusive environment that promoted respect for diversity of opinions.
- Incorporated hands-on activities into lessons to increase student engagement.
- Facilitated group work activities that enhanced collaboration among peers.
- Engaged with students individually to meet emotional and physical needs.
- Identified weaknesses and strengths to create strategic plans to work on areas needing improvement.
- Engaged students in meaningful discussions about topics related to course content.
- Implemented strategies to motivate disengaged learners in the classroom.
- Employed effective instructional strategies such as inquiry-based learning.
- Developed and implemented innovative teaching methods to meet individual student needs.
- Created strategies to meet needs of mentally and physically challenged students.
- Integrated current events into the curriculum to promote global awareness.
- Developed and created stimulating lessons to motivate student curiosity to learn.
- Established clear objectives for all lessons, units, and projects.
- Leveraged behavior management plan to foster a positive learning environment.
- Created and maintained clean, safe and organized learning environment.
- Planned lessons with logically sequenced objectives, based on curriculum.
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
- Encouraged student participation and challenged students to think critically.
- Taught lessons to educate students, following standard professional practices.
- Collaborated with peers to enhance work environment and support instructional planning.
- Documented student attendance and maintained achievement and progress records.
- Engaged with learners to promote student dialogue and positive interaction.
- Practiced positive, consistent discipline in classroom management.
Community Care Worker
Groves Connect
Brisbane, QLD
07.2013 - 01.2025
- Evaluated progress towards goals set out in individual care plans effectively.
- Assessed client needs through observation and conversations, showcasing keen problem solving abilities.
- Organized activities for clients with disabilities, displaying strong organizational capabilities.
- Assisted with meal preparation and light housekeeping duties, utilizing effective time management techniques.
- Conducted safety checks on the living environment of clients, exercising attention to detail.
- Collaborated closely with other healthcare professionals as part of an interdisciplinary team, highlighting collaborative working style.
- Assisted with daily personal care tasks including bathing and dressing safely.
- Accompanied clients on medical appointments and assisted with follow up care instructions, exhibiting a high level of responsibility.
- Supported service users in developing positive coping mechanisms during times of distress.
- Delivered medication reminders reliably while also providing reassurance regarding health concerns.
- Facilitated socialization opportunities for isolated individuals by taking them out into the community.
- Developed meaningful relationships with clients and their families, exhibiting sensitivity and compassion.
- Transported clients to recreational activities, demonstrating safe driving practices.
- Provided emotional support to those affected by illness or bereavement.
- Encouraged independent living skills such as budgeting and grocery shopping among vulnerable adults.
- Implemented strategies aimed at promoting independence among service users.
- Assisted patients and families in identifying and accessing relevant community resources.
Relief Educator
Ranstad
Brisbane, QLD
05.2021 - 07.2024
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Developed positive relationships with families by communicating regularly about their child's development.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Helped develop motor skills through active playtime activities like running, jumping.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Used positive reinforcement and behavior modeling to instill discipline in children.Created and modified various teaching documents using Microsoft Office and PowerPoint.
- Established expectations for student behavior while maintaining an atmosphere of mutual respect.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
ECT/Casual Educator
Papilio Early Learning
Brisbane, QLD
09.2020 - 01.2021
- Building trust between the educator and child.
- Preparing the learning environment.
- Assessing whether materials support childhood development.
- Supporting holistic learning.
- Assisting children who require additional support.
- Communicating with parents & staff.
- Keeping children safe and healthy.
- Implementing education programs.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Assessed student progress and provided feedback on a regular basis.
- Assessed student progress regularly through formal and informal assessments.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created strategies to meet needs of mentally and physically disabled students.
- Used videos, lectures and moderated discussions to engage students during class.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
- Implemented strategies to ensure all students had access to technology for educational purposes.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
- Identified weakness and strengths to create strategic student improvement plans.
- Created lesson plans and activities to engage students in the learning process.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Enforced rules for behavior and procedures for maintaining order among students.
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
Destination Holiday / Wedding Consultant
Tropical Holiday Deals
Brisbane, QLD
07.2013 - 12.2018
- Researched various destinations and attractions to ensure that customers had the best experience possible.
- Processed payments using banking systems while adhering to security protocols.
- Organized group events such as meetings, conferences, weddings and parties at resorts in different locations around the world.
- Developed strong customer service skills, including active listening and problem solving, by providing travel advice and assistance to clients.
- Worked closely with tour operators to arrange special holiday packages for customers according to their requirements.
- Coordinated transportation services for individuals or groups traveling abroad.
- Created detailed itineraries for clients based on their individual preferences and budgets.
- Demonstrated excellent organizational skills by managing multiple client requests simultaneously.
- Sourced new suppliers for discounted rates on airfares, accommodation bookings and car rentals.
- Utilized knowledge of airline policies, procedures and regulations when making flight arrangements for customers.
- Compiled information about hotel amenities, local attractions and activities available in a particular destination.
- Provided guidance on health insurance coverage needed when travelling overseas.
- Advised customers on how to maximize their vacation budget by recommending cost-effective options.
- Collaborated with colleagues from different departments to ensure smooth operations during peak seasons.
- Maintained up-to-date knowledge of current trends in the global tourism industry.
- Answered travel questions from customers about destinations, pricing and flight schedules.
- Used various computer software and online databases to book travel services.
- Created itineraries for clients based on customer interests, budgets, and availability.
- Coordinated events such as bridal showers and bachelor and bachelorette parties.
Weddings & Events Coordinator
Erakor Island Resort & Spa
Port Vila
07.2013 - 12.2018
- Advised couples on legal requirements associated with getting married in different states or countries.
- Organized vendor meetings with caterers, florists, photographers, DJs to ensure a successful event.
- Incorporated cultural elements into weddings when requested by couples.
- Ensured all necessary permits were obtained prior to the ceremony or reception.
- Facilitated and guided ceremony rehearsals in preparation for weddings.
- Offered all-day coordination of ceremonies, weddings and receptions to meet diverse needs of clients.
- Organized and maintained accurate details and orderly files of previous and upcoming events.
- Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security.
- Assisting with creating wedding packages, pricing and contracting with suppliers.
- Planning and organizing wedding documentations, design and coordination of pre-wedding events, ceremony, reception dinner, decorations and entertainment.
- Arranging wedding extras such as bridal bouquets, hair & makeup, wedding photographer & videography.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Planned menus, decorations, music, photography, videography, and other details.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Maintained calendars of upcoming events, meetings and deadlines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Facilitated communication between different departments in order to resolve issues quickly.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
Guest Relations Supervisor
Erakor Island Resort & Spa
Port Vila
02.2010 - 06.2013
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Provided guidance and support to junior staff members during challenging situations.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Implemented innovative strategies for increasing efficiency in daily operations.
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
Education
Bachelor of Arts (B.A.) - Education
Australian Catholic University
Brisbane, QLD04.2024
Diploma of Travel & Tourism -
Universal Institute of Technology
Melbourne, VIC01-2017
Advanced Diploma in Travel & Tourism - Travel & Tourism
Australian Pacific College
Brisbane, QLD09-2015
Diploma of Business - Business
Shafston College
Brisbane, QLD11-2014
Skills
- Administration Guru
- Simultaneous interpretation
- Reservations booking systems (Room Master & Hirum)
- Microsoft Excel, Word, Excel, Powerpoint, Publisher & Outlook
- Effective communication - Oral & Written
- Diverse Tourism & Hospitality Experience
- Attention to detail
- Time management
- Problem solving
- Fluent bilingualism
- Written document translation
- Public speaking
- Cross-cultural communication
- Proofreading expertise
- Multilingual Proficiency
- Interpretation skills
- Cultural Awareness
- Business operations knowledge
- Document Review
- Cultural understanding
- Editing skills
- Document Translation
- Research and analysis
- Project Management
- Classroom Management
- Subject matter expertise
- Program Development
- Lesson Planning
- Collaborative learning
- Group and individual instruction
- Child Development
- Online Teaching
- Differentiated Instruction
- Class Instruction
- Parent Interaction
- Project-based learning
- Peer Mentoring
- Student Interaction
- Educational technology
- Remote Learning
- Student relations
- Formative Assessment
- Practical Learning
- Teaching strategies
- Organizational Skills
- Effective Communication
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
- Problem-Solving
- Student Engagement
- Diversity and Inclusion
- Team Collaboration
- Documentation And Reporting
- Multitasking Abilities
- Problem-solving abilities
Certification
- ACER Lantite Literacy, 02/01/20
- First Aid & CPR - AWFA, 06/01/23
- Bachelor's degree in Education, 06/01/23
Hobbies and Interests
- Outdoor adventures and water sports - Sailing, snorkeling, scuba, fishing and bushwalks
- Socializing and meeting new people and spending time with family & friends
- Caring for Children, babysitting
- Music & Movies
- Travelling
- Attended Pacific Travel Roadshows & The Fijian Tourism Expo twice (2014 & 2015)
- Fiji Matai Specialist
- Participated in South Pacific Tourism Expeditions
- Represented the VIT students body in Graduation Speech
- Volunteered work with a disabled center in Sydney
- Casual work through childcare agency & babysitting agency
References
- Shixi Guo, Project Manager, The Social Policy Group, Canberra Australia, +61 2 6162 0361
- Rodney D'Costa, Manager, Language Loop, Melbourne, Australia, 0403410230
- Jana Leppin, Principal Consultant, Ranstad Australia, +61 7 33375230
- Parin Irani, Early Childhood Teacher, 0406648356
- Christine Hardman & Linden Lawson, Tropical Holiday Deals, +61 7 3194 5176 / 0450796325
- Christine Hardman, Erakor Island Resort & Spa, +678 26983
- Abi Pardoe, Erakor Island / Tropical Holiday Deals, General Manager - Resort, (041) 476-6453, abipardoe@hotmail.com
- Kerry Owens, Berry Cottage Childcare and Pre-School, Director/Owner, 02 9436 3747
- Sally Lock, Sally's Place Childcare Centre, Director/Owner, 02 9969 1313
- Christine Hardman, Lagoon Beach Resort, Directors/Owners, +678 25505
- Mark Valerie, El Geko Café & Restaurant, +678 25597
- Patricia Jolie, Paris Shopping, Manager, +678 24227
- Mr Owen Drew, South Pacific Cruises/Tranquility Resort, Director/Owner, +678 22505
- Mr Rod & Lyn Smith, Telsat Pacific, Director/Owner, +678 7745797
Tracie Wolter, Erakor Island Resort, Wedding & Events Planner, (041) 975-0020, delysia@westnet.com.au
Languages
English
Native/ Bilingual
Bislama
Native/ Bilingual
French
Limited
Timeline
Language Interpreter & Translator
Language Loop / The Social Policy / 2M
10.2024 - Current
Relief Educator
Z Staffing & Recruitment
05.2024 - Current
Relief Educator
Ranstad
05.2021 - 07.2024
ECT/Casual Educator
Papilio Early Learning
09.2020 - 01.2021
Community Care Worker
Groves Connect
07.2013 - 01.2025
Destination Holiday / Wedding Consultant
Tropical Holiday Deals
07.2013 - 12.2018
Weddings & Events Coordinator
Erakor Island Resort & Spa
07.2013 - 12.2018
Guest Relations Supervisor
Erakor Island Resort & Spa
02.2010 - 06.2013
Bachelor of Arts (B.A.) - Education
Australian Catholic University
Diploma of Travel & Tourism -
Universal Institute of Technology
Advanced Diploma in Travel & Tourism - Travel & Tourism
Australian Pacific College
Diploma of Business - Business
Shafston College
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