Summary
Overview
Work History
Skills
Languages
Certificates
Timeline
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Diego Carrillo

South Brisbane,QLD

Summary

I am a dedicated and passionate Restaurant Manager with a strong track record of improving operations, boosting sales, and enhancing team performance. With experience in the restaurant industry, including my current role as Restaurant Manager at The Yiros Shop, I have demonstrated my ability to lead and inspire diverse teams, adapt my leadership style to meet individual needs, and achieve exceptional results. My enthusiasm for the industry drives me to continuously seek out innovative solutions and improvements, ensuring that both customers and staff have the best possible experience. I am committed to fostering a positive and productive work environment where discipline and respect are paramount, and I take great pride in developing and motivating my team to exceed their potential. My ultimate goal is to replicate my success on a broader scale as an Area Manager, contributing to the growth and excellence of The Yiros Shop.

Overview

2
2
years of professional experience

Work History

Restaurant Manager

The Yiros Shop - Stafford
Brisbane , 4101
04.2024 - Current
  • Achieved record weekly sales of nearly 28,000 AUD, increased combo sales from 12%-15% to 19%-21%, and improved COGs from -3.5% to -0.5%. Enhanced operational efficiency, leading to a rise in positive Google Maps reviews. Successfully developed a diverse team by implementing tailored leadership strategies, resulting in increased motivation and productivity across all age groups.

Assistant Restaurant Manager

Grill’d
Brisbane, QLD
10.2023 - 04.2024
  • Assisted in recruiting, training, and scheduling staff members for a restaurant with approximately 40 employees. Provided leadership and direction to teams of 17-22 per shift, ensuring compliance with health and safety regulations and monitoring customer service standards. Supervised food preparation, supply ordering, and inventory control, while creating weekly work schedules for all personnel. Adapted my leadership style to meet the individual needs of each team member, aligning everyone to achieve consistent results under my guidance..

Restaurant Supervisor

The Yiros Shop - James Street
Fortitude Valley , QLD
05.2023 - 11.2024
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Shift Leader

Hongdae Gopchang
Sunny Bank, QLD
12.2022 - 06.2023
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Evaluated employee performance, delivering individualized feedback and praise.

Skills

  • Leadership and Team Management
  • Operational Efficiency: Streamline operations to increase productivity, reduce costs, and enhance service quality
  • Sales Strategy and Revenue Growth
  • Customer Service Excellence
  • Staff Training and Development
  • Health and Safety Compliance
  • Inventory Management
  • Problem-Solving
  • Communication: Strong verbal and written skills for effective leadership and customer interaction
  • Time Management: Prioritize tasks to meet deadlines and operational goals
  • Adaptability: Quickly adjust to changing environments and demands

Languages

Spanish
Native/ Bilingual
English
Full Professional
Portuguese
Full Professional

Certificates

  • RSA
  • Food Safety Certificate
  • Driver license

Timeline

Restaurant Manager

The Yiros Shop - Stafford
04.2024 - Current

Assistant Restaurant Manager

Grill’d
10.2023 - 04.2024

Restaurant Supervisor

The Yiros Shop - James Street
05.2023 - 11.2024

Shift Leader

Hongdae Gopchang
12.2022 - 06.2023

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Diego Carrillo