Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Diego Coilla Vergara

North Lakes,QLD

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

8
8
years of professional experience

Work History

Income and Manual Validation Responsible.

Globalvía
09.2020 - 10.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Tendering and procurement of suppliers for the project at hand.
  • Project monitoring at all levels.
  • Leading the expert team in each area necessary to achieve the project objectives.
  • Responsible for ensuring that manual image validation has the processes, tools, and training necessary for the development of proper management that meets the required quality levels and complies with established policies.
  • Proposing and implementing strategies, procedures, and management indicators to ensure the required levels of quality and productivity.
  • Implementing controls and audits aimed at improving the process in terms of performance, quality, indicators, and others.

Computer Salesman

Falabella
03.2019 - 09.2020
  • Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
  • Trained store associates on computer products, technology and service offerings.
  • Assisted with computer repair and upgrade orders for customers.
  • Documented customer orders and processed accurate payments for products, warranties and support contracts.
  • Consistently providing excellent customer service with a perpetual drive to deliver energy and joy.

Waiter

Barba Azul
01.2016 - 03.2019
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.

Education

Diplomate - Project Management And Administration

Pontificie Universidad Católica De Chile
Santiago, Chile
09.2020

Profesional - Industrial Civil Engineer

Universidad Mayor
Santiago, Chile
12.2019

Skills

  • Quality Assurance
  • Project Management
  • Software Proficiency
  • Adaptability and Flexibility
  • Food Safety Understanding
  • Food Spoilage Prevention
  • Order Management
  • Guest Relations Management
  • High-Volume Dining
  • Order Accuracy
  • Safe Food Handling
  • Wine Service

Accomplishments

  • Supervised team of fifteen staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Selected to serve notable VIP guests for major private events.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Income and Manual Validation Responsible.

Globalvía
09.2020 - 10.2023

Computer Salesman

Falabella
03.2019 - 09.2020

Waiter

Barba Azul
01.2016 - 03.2019

Diplomate - Project Management And Administration

Pontificie Universidad Católica De Chile

Profesional - Industrial Civil Engineer

Universidad Mayor
Diego Coilla Vergara