Diego Coilla Vergara

Waiter Responsibilities:

• Welcome guests to the restaurant.
• Escort guests to their tables.
• Take customer orders.
• Ensure a positive dining experience for guests.
  

Runner Responsibilities:

• Act as a liaison between the kitchen and tables.
• Ensure timely and accurate delivery of orders from the kitchen to guests.
  

Kitchen Support Responsibilities:

• Assist in food preparation.
• Maintain organization in the kitchen.
• Perform various tasks such as washing dishes.
• Contribute to setting up plates for service.
  

Versatility:

• Wear multiple hats in the hospitality industry.
• Switch between customer interactions and kitchen support.
• Contribute to the smooth operation of the restaurant.
  

• Dining area preparation
• Impeccable service of food and beverages
• Guest service during breakfast with order taking
• Coordination in special events and collaboration with other departments
• Detailed menu knowledge and recommendations to customers
• Personalized customer service and proactive response to special requests
• Maintenance of personal presentation and etiquette
• Administrative tasks, including inventory management and order recording
• Teamwork with other staff members
• Compliance with hotel service standards to ensure quality
• Implementing controls and audits aimed at improving the process in terms of performance, quality, indicators, and others.

• Built strong relationships with store customers based on knowledgeable support for diverse computer needs
• Trained store associates on computer products, technology and service offerings
• Assisted with computer repair and upgrade orders for customers
• Documented customer orders and processed accurate payments for products, warranties and support contracts
• Consistently providing excellent customer service with a perpetual drive to deliver energy and joy.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
• Remained calm and poised when dealing with difficult customers or during busy shifts
• Kept server areas clean and stocked to increase efficiency while working tables
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Used cash registers and credit card machines to cash out customers
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.