Diego de Araujo Nogueira
Brisbane City,Australia
Summary
Experience in administrative, financial, digital marketing, online sales, and customer service. Skills in negotiation, needs assessment, and consultative guidance on the best services and products based on consumer profiles. Proficient in customer retention, prospecting new opportunities, and cost savings through the development of clear strategies. Results-oriented with strong abilities in assertive communication, persuasion, innovation, and interpersonal relationships. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Yamas Greek + Drink
Brisbane, Australia
05.2024 - Current
- Stationary & FOH order
- Replying all reviews: Google Reviews / TripAdvisor
- Bar order
- Organise bookings for the week
- Check restaurant cleanliness
- Organise your storage room
- Performance email to Get, Michael & myself (new/deleted/score)
- Banking
- Timesheets approval
- Emails
- Manage sign offs
- Add/Delete staff from WhatsApp Group chat
- CXL by staff or CXL by venue
Head Waiter
Yamas Greek + Drink
Brisbane, Australia
04.2023 - 06.2024
- I work serving demanding clients and providing world-class service
- I
- Collaborated with the kitchen team to ensure that dishes were served
- Accurately and on time
- I trained and guided new waitstaff, ensuring they
- Followed established service standards
- Skill in providing exceptional service to ensure a positive customer
- Experience
- Good verbal and non-verbal communication to interact effectively with
- Customers and colleagues
- Familiarity with the menu, including dishes and beverages, to answer
- Customer questions
- Ability to keep tables organized, coordinate orders, and ensure efficient
- Deliveries
- Effective collaboration with colleagues, chefs, and staff for the smooth
- Operation of the restaurant
Event Producer and Attendant
Ingresse
São Paulo, Brasil
09.2020 - 02.2023
- Strategic Event Planning: Proficiency in developing comprehensive event
- Strategies, including venue selection, budgeting, and scheduling
- Logistical
- Coordination: Skill in organizing all logistical activities, such as vendor
- Bookings, team management, transportation, and accommodations
- Creativity
- And Design: Ability to create creative concepts for events, including set
- Design, decoration, and unique experiences
- Risk Management: Knowledge to
- Anticipate and address potential issues during the event, minimizing negative
- Impacts
- Communication and Negotiation: Ability to establish partnerships with
- Vendors, clients, and other stakeholders, as well as effectively communicate
- With the team
- Plan, coordinate, and execute events according to clients' needs and
- Expectations
- Select and negotiate contracts with vendors, including venues, catering
- Entertainment services, and support staff
- Develop a detailed budget for each event and ensure expenses stay within
- The projected limits
- Manage all event logistics, including schedules, programming, and resource
- Allocation
- Collaborate with marketing teams to promote events and increase
- Participation
- Supervise the production team and ensure all activities run smoothly
- Evaluate the success of the event and make improvements for future events
- Greet event participants warmly and professionally
- Provide detailed information about the event, including schedules and
- Location
- Assist participants with issues or questions, referring them to the appropriate
- Team when necessary
- Ensure promotional materials such as brochures and badges are ready and
- Available for distribution
- Monitor participant entry and exit, ensuring the event is safe and well-
- Organized
- Collect feedback from participants and report any issues to the event
- Production team
- Maintain a professional and helpful attitude at all times, positively
- Representing the company or organization
Digital Marketing Analyst
Altec Sistemas e Tecnologia
São Paulo, Brasil
07.2021 - 07.2022
- Content strategies (Blog) with a focus on SEO, headline strategies, and
- Hyperlinks
- Implementation and optimized automation of tools for social media
- Posting strategies aimed at increasing engagement and results on social
- Media
- Website communication, pop-ups, and call-to-action buttons with a focus on
- Lead generation
- Lead analysis and management, and liaison with the sales team through
- CRM
- Tracking and analysis of captured leads in SDR
- Strategy and development of videos for campaigns, engagement, and
- Customer acquisition on social media and YouTube
- Strategy and content development (Courses and Tips) on YouTube targeting
- Prospects and existing customers
- Email marketing strategy, editing, and management for the customer base
- And prospects
- Design and art strategy for posts on all channels
- Sponsored link advertising strategies, making necessary campaign
- Adjustments for improved performance, and monitoring metrics through web
- Analytics tools
- Development of Copywriting strategies with the goal of lead generation
Dropshipper - Marketing Digital
Informação Particular
São Paulo, Brasil
04.2020 - 06.2021
- Management and control of the entire marketplace process; order
- Management; sales strategy development; financial management; image and
- Text editing (copywriting); logistics monitoring and customer support
- Building websites through online platforms
- Product mining and identification with strong sales potential
- Building, editing, and customizing landing pages with the goal of sales
- Conversion
- Creation, editing, and development of social media with a focus on sales
- Persuasion
- Posting, editing, and customizing products on marketplaces
- Editing creatives (videos and photos) for Facebook Ads and Google Ads
- Campaigns
- Creating campaigns on Facebook Ads and Google Ads with a focus on
- Purchases
- Developing copywriting strategies with the goal of converting boleto
- Payments and sales
- Logistic support
Customer Service Specialist
GEORGE'S PARAGON SEAFOOD
, Austrália
11.2017 - 02.2020
- Responsible for delivering exceptional customer service, ensuring the utmost
- Customer satisfaction
- Proficient in handling customer inquiries and resolving
- Issues effectively
- Involved in training new employees, playing a key role in their seamless
- Integration into the team
- Skilled in providing comprehensive onboarding
- Support and fostering a positive and productive work environment
Administrative and Financial Consultant
Jose dos Santos Nogueira ME
São Paulo, Brasil
03.2010 - 12.2016
- Providing financial consulting services to retail companies, offering efficient
- Solutions for business management
- Guidance in purchasing management, supplier negotiations, pricing, cash
- Flow management, investments, budgeting, billing systems, profit distribution
- Accounting guidance, and taxes
- Implementation of internal procedures, enhancing overall controls
- Guidance in personnel management, developing methodologies for
- Employee motivation and retention
Financial Assistant
H.J. Heinz Company
Alphaville, Barueri
03.2015 - 08.2016
- Management of accounts receivable processes, ensuring efficiency in the
- Receivables process
- Account reconciliation, budget control, assisting in cash flow management
- Management of documents and information, as well as adjustments to
- Procedures, providing improvements in internal processes
- Effective negotiations with delinquent accounts, ensuring receivables
- Implementation of a differentiated methodology in the receivables process
- Resulting in a significant reduction in delinquency and cost savings
- Presentation of constructive ideas for improving internal processes, with a
- Focus on visibility and recovery of funds
- Development of an efficient data management system, ensuring greater
- Organization and easy information visibility for the entire team
- Creation of methodologies for efficient control, utilizing Excel spreadsheets as
- A backup tool to prevent errors in the accounts receivable processes
Bank Teller
Itau-Unibanco
São Paulo, Brasil
10.2010 - 04.2014
- Receipt of payments for bills, deposits, and transfers
- Sale of products (capitalization, retirement plans, credit lines, insurance) and
- Services tailored to each customer's profile
- Preparation of documents and cash, ensuring integrity
- Queue time tracking, guiding and assisting with self-service
- Execution of internal and administrative procedures, assuming full
- Responsibility for tasks
Storekeeper
Procópio Esportes
São Paulo, Brasil
10.2009 - 09.2010
- Responsible for entering invoices for goods from suppliers into the system
- Organizing and maintaining inventory
- Transferring, organizing, and
- Dispatching goods between network stores
Salesperson and Administrative assistant
STILLUS SOM
São Paulo e Região
01.2009 - 09.2009
- Selling musical products and services, offering efficient solutions
- Customer service, providing accurate and detailed information, maintaining a
- High level of customer satisfaction
Education
Certification 4 Vocational Education And Training - Marketing
ILSC Education Group - Australia - Brisbane
Brisbane, QLD06-2024
Diploma of Education - Project management
Australian Pacific College
12.2019
Project Management Certification and Diploma - Project management
Australian Pacific College
01.2019
Business Certification - Administration and Business
Australian Pacific College
07.2018
Certificate - Upper Intermediate - English Language and English Language Literatures
Navitas College of Public Safety
09.2017
Skills
- Ability to provide excellent service, resolve issues, and ensure customer satisfaction
- Capacity to lead, train, and coordinate teams to achieve common goals
- Experience in handling transactions, money management, and regulatory compliance
- Competence in content creation, SEO optimization, data analysis, and social media management
- Knowledge in managing inventories, maintaining organization, and coordinating with other departments
- Skill in presenting products, addressing technical inquiries, and closing sales
- Experience in planning and executing corporate events, including logistics and communication
Certification
Sales technician; RSA
Personal Information
Title: Administrative and Customer Service Specialist
Languages
- Espanhol, Professional Working
- Ingles, Full Professional
Languages
English
Full Professional
Spanish
Limited
Portuguese
Native/ Bilingual
Timeline
Supervisor
Yamas Greek + Drink
05.2024 - Current
Head Waiter
Yamas Greek + Drink
04.2023 - 06.2024
Digital Marketing Analyst
Altec Sistemas e Tecnologia
07.2021 - 07.2022
Event Producer and Attendant
Ingresse
09.2020 - 02.2023
Dropshipper - Marketing Digital
Informação Particular
04.2020 - 06.2021
Customer Service Specialist
GEORGE'S PARAGON SEAFOOD
11.2017 - 02.2020
Financial Assistant
H.J. Heinz Company
03.2015 - 08.2016
Bank Teller
Itau-Unibanco
10.2010 - 04.2014
Administrative and Financial Consultant
Jose dos Santos Nogueira ME
03.2010 - 12.2016
Storekeeper
Procópio Esportes
10.2009 - 09.2010
Salesperson and Administrative assistant
STILLUS SOM
01.2009 - 09.2009
Certification 4 Vocational Education And Training - Marketing
ILSC Education Group - Australia - Brisbane
Diploma of Education - Project management
Australian Pacific College
Project Management Certification and Diploma - Project management
Australian Pacific College
Business Certification - Administration and Business
Australian Pacific College
Certificate - Upper Intermediate - English Language and English Language Literatures
Navitas College of Public Safety
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