DIEGO MAESTRE MORÓN
Nuriootpa,Australia
Summary
Humanities professional with an academic background in democratization, peacebuilding, transitional justice, immigration development, and political communication. Extensive experience utilizing qualitative and quantitative methods to analyze social, legislative, economic, and political topics. Proficient in office and fieldwork, supporting administrative tasks, managing agendas, conducting legal research and analysis, drafting reports, and providing client support through fieldwork and phone communications. Dynamic professional with a strong foundation in customer service and event planning. Proven ability to lead teams and enhance guest experiences, ensuring satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Volunteer
Australian Refugee Association
, SA
- Current
- Greeted and assisted visitors with a friendly and professional demeanor.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments and maintained an organized calendar for the office.
- Handled basic administrative tasks, including filing and data entry for records.
Bar
Novotel
Barossa, Australia
- Current
- Taking food and beverage orders.
- Training staff.
- Ensuring guest satisfaction.
- Offering FOH services in restaurant, bar and functions.
Senior FoH
Vinarchy
Barossa, Australia
- Current
- Participate in sales and customer service.
- Conducting private and premium tastings.
- Guide guests through wine tastings, explaining the characteristics of each wine.
- Lead guided tours in the winery facilities.
Manager
Hewitson Winery
Barossa, Australia
08.2024 - 02.2025
- Training and supervising Front of House Team.
- Creating and modifying internal procedures.
- Ensuring compliance with health and safety regulations.
- Active participation in marketing plan to increase cellar door visitors.
FOH
The Louise Luxury Lodge
Barossa, Australia
07.2023 - 01.2024
- Acquired comprehensive knowledge of the hotel product.
- Welcoming customers.
- Take customer orders and relay them to the kitchen staff.
Professional Ethnic and Social Issues
Secretary of Agriculture – Colombia
, Colombia
01.2017 - 08.2017
- Supervised employee productivity; provided feedback and coaching.
- Conducted interviews with ethnic communities, supporting land restitution processes.
- Collaborated with governmental and non-governmental agencies.
Contextual Analyst
Secretary of Agriculture – Colombia
, Colombia
04.2015 - 12.2016
- Prepared reports on the Colombian armed conflict, victims, land tenure, and transitional justice.
- Oversaw social project implementation.
- Conducted assessments of individuals and families; liaised with relevant agencies.
Research Coordinator, Law Department
UdeS University
, Colombia
07.2016 - 11.2016
- Led the Research Committee and supervised academic research projects.
- Supported research activities for students and professors; evaluated results and drafted reports.
- Courses Taught: Universal and Social Problems, Research Methods.
Bartender
Marriott Hotel
Brisbane, Australia
07.2023
- Set up and maintained the cleanliness of the bar.
- Prepare fresh garnishes and drinks.
- Process all payment methods and count the bank at the end of the shift.
Peace Advisory Officer
Government of Cesar
, Colombia
01.2023
- Led Historical Memory initiatives.
- Structured, implemented, and monitored public policies for victims of armed conflict.
- Coordinated joint actions with institutions responsible for post-conflict efforts and victim assistance.
Social Researcher
UN Migration
10.2020
- Engaged with community leaders, families, and children.
- Contributed to the Displacement Tracking Matrix (DTM) for children and adolescents.
- Interviewed homeless migrant children and adolescents; developed care recommendations for this group.
Education
Bachelor - Hospitality, Tourism and Events Management
TAFE
Nuriootpa, SA01.2026
Master Degree - Political Studies
Colombia’s National University
Bogota, Colombia01.2014
Barchelor Degree - History
Colombia’s National University
Medellin, Colombia01.2011
Skills
- Customer service
- Event planning
- Conflict resolution
- Public speaking
- Data management
- Community service
Languages
- Spanish, First language
- English, Advanced level
Timeline
Manager
Hewitson Winery
08.2024 - 02.2025
FOH
The Louise Luxury Lodge
07.2023 - 01.2024
Bartender
Marriott Hotel
07.2023
Peace Advisory Officer
Government of Cesar
01.2023
Social Researcher
UN Migration
10.2020
Professional Ethnic and Social Issues
Secretary of Agriculture – Colombia
01.2017 - 08.2017
Research Coordinator, Law Department
UdeS University
07.2016 - 11.2016
Contextual Analyst
Secretary of Agriculture – Colombia
04.2015 - 12.2016
Volunteer
Australian Refugee Association
- Current
Bar
Novotel
- Current
Senior FoH
Vinarchy
- Current
Bachelor - Hospitality, Tourism and Events Management
TAFE
Master Degree - Political Studies
Colombia’s National University
Barchelor Degree - History
Colombia’s National University
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