Diego Ruiz
Prahran,VIC
Summary
Experienced hospitality professional with a strong background in fine dining and restaurant management, spanning over 8 years in the industry. After moving from the U.S. to Melbourne, I’m eager to immerse myself in the local culture and bring my passion for exceptional service to the vibrant food scene here. Having excelled in both front-of-house roles and management, I take pride in creating memorable dining experiences through attentive service, team leadership, and a deep knowledge of food and wine. I’m driven by a commitment to excellence and excited to contribute to Melbourne’s renowned hospitality industry.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
The Mercury
05.2020 - 02.2024
- Provided exceptional table service in an upscale dining environment, ensuring a premium guest experience.
- Delivered personalized recommendations on food and wine pairings to enhance customer satisfaction.
- Managed multiple tables with precision and attention to detail, ensuring timely and accurate service.
- Demonstrated extensive knowledge of menu offerings, daily specials, and wine selection.
- Collaborated with kitchen and bar staff to ensure smooth service and guest satisfaction.
- Maintained high standards of cleanliness, safety, and sanitation in the dining area.
General Manager
On The Kirb
06.2017 - 11.2019
- Led day-to-day operations of an upscale bar/restaurant, ensuring smooth service and a high standard of guest satisfaction.
- Developed and executed strategies to drive revenue growth while maintaining cost controls and profitability.
- Managed staff recruitment, training, and performance, fostering a positive and motivated team environment.
- Maintained vendor relationships and oversaw inventory management to ensure consistent availability of high-quality food and beverages.
- Ensured compliance with health, safety, and licensing regulations, maintaining a clean and safe environment.
- Analyzed financial performance and implemented initiatives to optimize sales, service, and overall customer experience.
Education
Bachelor of Science - Political Science
University of Texas
Austin, TX05.2018
Skills
- Safe Food Handling
- Upselling skills
- Exceptional customer service
- Sales abilities
- Table Bussing
- Daily specials memorization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fine Dining Server
The Mercury
05.2020 - 02.2024
General Manager
On The Kirb
06.2017 - 11.2019
Bachelor of Science - Political Science
University of Texas
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