Summary
Overview
Work History
Education
Skills
Awards Certificates
Skills Strengths Summary
References
Timeline
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DIEGO SOUZA

Port Macquarie,NSW

Summary

I am a dedicated and goal-oriented professional with experience nurturing positive client relationship to drive key business metrics, such as client satisfaction. I’ve worked in various environments with either clients or customers using high levels of interpersonal, written, verbal and non-verbal communication. I strive to uphold values of respect, cultural sensitivity, empowerment, trust, autonomy and remain open and honest when working with people from different ethnic, cultural and demographic groups. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success and strong administrative, relationship-building and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Sales Consultant

CLUB WYNDHAM
02.2024 - 05.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Lifestyle Coordinator

HIGHFIELDS MANOR
10.2023 - 02.2024
  • Cultivated a welcoming environment that encouraged social interaction among residents at all lifestyle events.
  • Maintained accurate records of all events, attendees, expenses, and feedback for future reference and improvement purposes.
  • Monitored and evaluated program performance to determine value and quality.
  • Helped clients set and achieve health and wellness goals.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Enhanced member satisfaction by implementing diverse and engaging lifestyle programs.

Lifestyle Facilitator

UNITING MINGALETTA
10.2022 - 10.2023
  • Educated clients on effective stress management techniques for improved mental health outcomes.
  • Streamlined administrative processes to enhance efficiency while maintaining the highest quality of service.
  • Conducted thorough assessments to identify individual needs and develop customized strategies for success.
  • Boosted client engagement with creative and interactive workshops, seminars, and events.
  • Served as an ambassador of the company''s vision, values, mission statement at all times during interactions with both internal colleagues and external stakeholders.

Sales Attendant

Hastings Hotel | Celebrations
10.2021 - 10.2022
  • Responsibilities included: Customer service, Cash handling, Packing shelves, Hand Hygiene, Organisation, Time management, Dealing with conflict, Communications skills
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Engaged with customers to build rapport and loyalty.
  • Maintained records related to sales, returns, and inventory availability.
  • Participated in inventory management, assisting in restocking merchandise as needed.
  • Collaborated with team members to achieve monthly sales targets.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Chef

Hayman Island Intercontinental Resort
12.2020 - 04.2021
  • Responsibilities included: Cooking, preparing food, serving food, Organisational skills, Oversees food preparation and manages all aspects of a kitchen, Preparing high-quality dishes, Hand Hygiene, Time management skills, Maintain standards for food storage, rotation, quality, and appearance, Ensure compliance with applicable health codes and regulations
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.

Pharmacy Manager

PHARMACY FARMACIL
02.2007 - 04.2018
  • Responsibilities included: Ensuring a safe environment, Organisation, Time management, Customer service, Communication skills, Hand hygiene
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.

Education

Diploma of Hospitality Management - Business Management

Barrington College, QLD
Southport, QLD
04.2022

Master of Business Administration - Business Administration

University Luterana Ulbra
Brazil
12.2017

Skills

  • Teamwork and Collaboration
  • Relationship Building
  • Flexible and Adaptable
  • Excellent Communication
  • Friendly, Positive Attitude
  • Interpersonal communication skills
  • Time Management
  • Customer Relationship Management
  • Web technologies and services

Awards Certificates

  • Diploma in Hospitality Management, Barrington College
  • Pharmacist Bachelor, Unisinos, Brazil
  • Bachelor of Business Administration Bachelor Administration Ulbra, Gravatai
  • Current RSA & RCG
  • Barista Course
  • Current Drivers Licence
  • Owner of car Pajero Sport 2022


Skills Strengths Summary

  • Honest and reliable: Strong personal morals and ethics ensure honesty, reliability, and transparency always. Demonstrated the ability to undertake set tasks responsibly and within set timeframes. I can consistently priorities objectives and display courage and resilience to deliver outstanding results.
  • Commitment and Dedication: Willing to provide an excellent contribution and commitment to an organisation to achieve best outcomes. Loyalty is an attribute I am proud of and something I can bring to any organisation, team members and friends.
  • Communication / Skills: Recognised ability to communicate with a range of people from different cultures and backgrounds. I use open and respectful communication and have an appreciation for the different communication styles required when working with other team members or with customers.
  • Collaborative team member & Customer Service: Ability to collaborate effectively with team members – demonstrated by group work assignments, professional work experience placements and in the workplace. I understand the need to place the customer at the centre of all decision making and a supportive team member to enhance a positive culture.

References

  • Tracey, Lifestyle Coordinator, Uniting Mingaletta 0400 800 138
  • Breet Cope, Sales Director, Club Wyndham 0437 862 221
  • Yvonne Tilley, Director of Nursing, Highfields Manor 02 5542 2055

Timeline

Sales Consultant

CLUB WYNDHAM
02.2024 - 05.2024

Lifestyle Coordinator

HIGHFIELDS MANOR
10.2023 - 02.2024

Lifestyle Facilitator

UNITING MINGALETTA
10.2022 - 10.2023

Sales Attendant

Hastings Hotel | Celebrations
10.2021 - 10.2022

Chef

Hayman Island Intercontinental Resort
12.2020 - 04.2021

Pharmacy Manager

PHARMACY FARMACIL
02.2007 - 04.2018

Diploma of Hospitality Management - Business Management

Barrington College, QLD

Master of Business Administration - Business Administration

University Luterana Ulbra

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