Diego Estefano De Oliveira Costa

• Internal network management, firewall, wireless unifi by unifi controller, windows/linux servers, user network access control.
• Installation and configuration of new equipments and systems that may be used in the company such as: unifi wireless radios, switches, network printers.
• Inventory control of computer equipment via OCS inventory and tickets via GLPI which were previously deployed previously configured by me on the Digital Ocean platform.
• Research and implementation of technological improvements in the environment such as our systems that may provide more agility in day-to-day operations.
• Management of the Office 365 admin console, license control, creation, and deletion of users.
• Generating reports from the company's ERP for various departments using queries in the PostgreSQL and MySQL databases.

• Performed network security design and integration duties.
• Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
• Configuration of switches and routers for network improvement and maintenance
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Monitored network hardware operations to evaluate proper configuration.

• Participated in internal audits regarding quality management system.
• Enhanced and reconstructed computer systems to increase efficiency.
• Specialized IT support for small and large businesses.
• Administration of Windows Server (installation, creation, deletion of domain users).
• Firewall administration (Pfsense/Mikrotik).
• Installation and maintenance of CPUs and printers, and structured cabling's services.
• Monitoring of servers and connections for all client companies via Zabbix.

Support lv2

Installation, and training for customers for commercial automation software, utilizing a help desk platform, online chat, and telephone.