Diego Fernando Villalobos Garcia

Network Installation and Configuration:

• Setting up and configuring network hardware, including routers, switches, and firewalls.
• Installing and configuring network software such as network operating systems, protocols, and services.

Technical Support and Troubleshooting:

• Providing first-level support for network-related issues, diagnosing and resolving hardware, software, and network problems.
• Assisting users with connectivity issues and ensuring minimal disruption to business operations.
• Responding to technical support tickets in a timely and efficient manner.

Network Monitoring and Maintenance:

• Continuously monitoring network performance using various tools to detect and resolve potential issues proactively.
• Conducting regular maintenance activities such as firmware updates, patch management, and backups to ensure network reliability and security.
• Managing network infrastructure, including cabling and network devices.

Security Management:

• Implementing and managing network security measures such as firewalls, VPNs, and intrusion detection/prevention systems.
• Performing regular security assessments and vulnerability tests to protect against cyber threats.
• Ensuring compliance with security policies and protocols.

Performance Optimization:

• Conducting network performance tests and analyzing results to identify areas for improvement.
• Implementing network optimization strategies to enhance speed, reliability, and overall performance.
• Managing bandwidth and optimizing network traffic to ensure efficient utilization of network resources.

Documentation and Reporting:

• Maintaining detailed documentation of network configurations, processes, and procedures.
• Generating regular reports on network performance, incidents, and resolutions.
• Keeping inventory records of hardware and software assets.

User Training and Support:

• Conducting training sessions for staff on new technologies, network usage, and security practices.
• Providing ongoing technical support and guidance to ensure effective use of network resources.
• Creating and updating user manuals and training materials.

• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Enhanced system performance by identifying and resolving technical issues promptly.
• Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Streamlined IT processes for increased efficiency and reduced downtime.
• Employed remote support tools effectively for efficient troubleshooting of offsite issues.
• Collaborated with cross-functional teams to develop and implement IT solutions.
• Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed

• Created help desk tickets, troubleshot and resolved desktop issues
• Developed and tested new product offerings prior to release to assist development team in bug identification
• Offered new customers training to reduce frustration and improve customer satisfaction
• Provided Tier 1 IT support to non-technical internal users through desk side support services
• Updated and modified Priority ERP to maintain required performance metrics and safeguard against security flaws
• Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
• Determined hardware and network system issues using proactive troubleshooting techniques
• Integrated Salesforce CRM and other customer relationship management software into support operations
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
• Built and maintained internal knowledge bases for support products to expand available feedback and performance data
• Provided network support services for devices such as hubs, bridges, routers, and other hardware
• Performed virtual machine provisioning, VM priority setup and template cloning
• Provided complete end-to-end engineering and installation of route-based IP network solutions
• Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
• Reduced downtime with effective troubleshooting and timely problem resolution