Diep Anh TRAN (CASSIE)
Melbourne,VIC
Summary
An intuitive and future-oriented thinker equipped with practical experience in cost-control management, accounting practice and business development skills relating to supply-chain management in the hospitality industry. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Driven individual with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
Work History
Shareholder/Co-Founder
Chan Konditorei Bakery
07.2023 - Current
Co-Founder
Miss Keki Bakery [Online Store]
11.2020 - 11.2021
Manager Assistant
Izakaya Jiro Japanese Restaurant
04.2022 - 10.2022
- Filed paperwork and assisted in organising staffs' roster weekly.
- Performed consistently great customer services and training new staffs
- Answered high volume of phone calls/bookings
- Worked with senior management to initiate new promotion/marketing ideal and assist in various processes.
EXTERNAL RELATIONSHIP OFFICER/MARKETING OFFICER
NPS JSC
10.2016 - 03.2022
- Conduct market research, develop and execute the business plan to align with the market demand
- Manage the purchase team and new product development
- Build and maintain the relationship with Malaysian and Taiwanese product suppliers and negotiate exclusive contract signing
- Manage the purchase team and new product development
- Plan and implement marketing strategies for the overall expansion of the company to overseas markets
- Participate in product promotion and marketing campaigns in Vietnam
- Monitor public media marketing and launch online marketing campaigns
- Assist in the process of obtaining customs clearance permits for goods arrivals.
PROCUREMENT OFFICER
Verity Marketing Services
02.2020 - 04.2021
- Work closely with Product Suppliers, Customs Brokers, Freight Forwarders, and other service providers to effectively provide import/export instructions and oversight to clients
- Assist in the application and execution of all required licensing and permits for import and export procedures
- Provide regulatory guidance and oversight to company personnel on import/export issues
- Monitor upcoming changes to import/export regulatory requirements and proactively develop operating plans to support compliance
- Supervise the entire budget estimation and sourcing operations
- Establish and keep good relationships with wholesalers/suppliers, customers, and clients
- Maintain records of purchases, pricing, and other important data
- Review and analyse all vendors/suppliers, supply, and price options for sufficient decision-making and negotiate the best deal for pricing and supply contracts
- Organize and schedule procurements in a timely manner
- Maintain and update list of suppliers and their qualifications, delivery times, and potential future development
- Work with team members and procurement manager to complete duties as needed.
COST CONTROLLER
The Hotel Windsor
01.2018 - 01.2020
- Data entry, record and manage sales invoices and banking transactions within hotel and more than 200 suppliers/partners/agents
- Carry out analysis and report update to ensure the hotel meeting its budgetary
- Generate weekly and monthly COS reports for CEO, CFO, Executive Chef and managers and generate menu costings of kitchen recipes for seasonal and specific functions
- Assist in preparing budgets and business planning including projects room revenue and hotel functions
- Reconcile bank statements and sales/purchase invoices to for the record of account payables
- Follow up on late payments, missing payments and credit notes, reporting bad debts
- Assist an account receivable with cashiering/cheque/banking
- Carry out regular update and extract of information from MYOB, Material Control, Sage 300, Micros and Excels to maintain the record in cloud-based database of all stakeholders of the hotel.
ALL ROUNDER BARISTA
Grasshopper's Feast
01.2017 - 12.2018
- Beverage and coffee making with simple latte art
- Take orders and serve customers quickly and effectively
- Deliver excellent customer service and communication skills
- Maintain a clear and professional appearance of dining area for customer satisfaction
- Experience in opening and setting up the café/restaurant
- Cashier and stock checking.
GENERAL ACCOUNTANT
Halim Group
09.2016 - 12.2017
ACCOUNTING AND AUDITING ASSISTANT
AJ Education And Technology Agency Company
12.2013 - 02.2014
Education
Master of Business Administration (Advanced) -
Torrens University
Melbourne, AustraliaMaster of International Finance and Professional Accounting -
Deakin University
Melbourne, AustraliaBachelor of Commerce (Major Accounting) -
Deakin University (Distance Learning)
Melbourne, AustraliaHigher Diploma in Business Accounting -
TMC Academy
Diploma in Business Administration and Marketing -
TMC Academy
Skills
- Customer Relations
- Business Development and Retention
- Leadership Abilities
- Team Building
- Financial Management
- Customer Relationship Management (CRM)
- Hospitality Service Expertise
- Exceptional Customer Service
- Quality control
- Hospitality and Professionalism
Computer And It Skills
- Oracle Hospitality for Hotel
- Sage 300 Solution - ERP accounting, MYOB
- MS Office Suite, Xero (SME accounting software)
Key Business Skills And Attributes
- Analysing and budgetary planning
- Managing expansion to international market (focus on natural, healthy F&B products)
- Building and retaining business partnerships
- Cross cultural understanding of ways of doing business in both Australia and Vietnam
Timeline
Shareholder/Co-Founder
Chan Konditorei Bakery
07.2023 - Current
Manager Assistant
Izakaya Jiro Japanese Restaurant
04.2022 - 10.2022
Co-Founder
Miss Keki Bakery [Online Store]
11.2020 - 11.2021
PROCUREMENT OFFICER
Verity Marketing Services
02.2020 - 04.2021
COST CONTROLLER
The Hotel Windsor
01.2018 - 01.2020
ALL ROUNDER BARISTA
Grasshopper's Feast
01.2017 - 12.2018
EXTERNAL RELATIONSHIP OFFICER/MARKETING OFFICER
NPS JSC
10.2016 - 03.2022
GENERAL ACCOUNTANT
Halim Group
09.2016 - 12.2017
ACCOUNTING AND AUDITING ASSISTANT
AJ Education And Technology Agency Company
12.2013 - 02.2014
Master of Business Administration (Advanced) -
Torrens University
Master of International Finance and Professional Accounting -
Deakin University
Bachelor of Commerce (Major Accounting) -
Deakin University (Distance Learning)
Higher Diploma in Business Accounting -
TMC Academy
Diploma in Business Administration and Marketing -
TMC Academy
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