Digby Marschall
Lavington,NSW
Summary
Results-driven professional with extensive experience in customer service, upselling, and leadership. Passionate about technology, adept at building strong relationships, and delivering tailored solutions that align with customer needs and budgets. Committed to creating exceptional customer experiences, fostering brand loyalty to exceed sales targets.
Overview
8
8
years of professional experience
Work History
Farm Hand & Workshop Assistant
Walter Farming
Violet Town, VIC
04.2023 - Current
- Communication Skills: Effectively communicated complex technical information in a clear and simple manner, ensuring that colleagues and supervisors understood repair processes and technical issues.
- Technical Knowledge: Gained extensive knowledge of tools, equipment, and systems, quickly understanding the functions and benefits of various technologies.
- Problem-Solving: Diagnosed and repaired mechanical problems and electrical systems, applying strong troubleshooting skills and analytical thinking—transferable to technical customer support.
- Independence and Initiative: Worked autonomously for extended periods (three days every week), demonstrating self-motivation, initiative, and the ability to prioritise and manage tasks independently.
- Task Management: Prioritised and managed tasks efficiently under pressure, ensuring deadlines were met and operations continued smoothly.
Food & Beverage Attendant
Atura
Albury, NSW
02.2022 - 05.2023
- Professional Service: Delivered exceptional customer service in high-pressure environments, efficiently managing group breakfasts of up to 90 guests at once, while maintaining service excellence and ensuring customer satisfaction.
- Sales & Upselling: Utilised upselling techniques to drive sales, promoting breakfast packages, barista-made coffees, entrées, drinks, and desserts, increasing revenue while enhancing the the overall customer experience.
- Customer Loyalty: Built and nurtured strong customer relationships, fostering repeat business and brand loyalty. Promoted the EVT Stays loyalty program, boosting guest enrolment and retention.
- Conflict Resolution & Body Language: Resolved guest complaints professionally and enthusiastically, using conflict resolution techniques to transform difficult situations into positive outcomes. Anticipated guests needs through body language ensuring seamless service.
- Teamwork & Leadership: Worked closely with colleagues to optimise operations and maintain efficiency, particularly during high-demand periods such as holidays and special events. Trained and mentored staff to foster a high-performing, customer-focused team.
- Event Coordination: Supported the execution of hotel events, including three conferences, three weddings, and more than five corporate functions, ensuring seamless logistics while delivering outstanding guest experiences.
Team Member
Schnitz
Albury, NSW
07.2018 - 08.2020
- Customer Service & Sales: Built a strong rapport with customers, providing a personalized service while upselling meal combos, drinks, sauces, and sides—driving revenue growth while ensuring a positive customer experience.
- Product Expertise: Developed extensive knowledge of menu items to confidently answer customer queries and provide tailored recommendations, ensuring customers felt valued and in capable hands.
- Teamwork: Effectively collaborated with coworkers and managers to ensure customer needs were met to a high standard.
Crew Trainer
McDonald's
Albury, NSW
02.2017 - 02.2019
- Leadership & Training: Led and mentored 30+ crew members, fostering a supportive training environment through hands-on guidance and challenge resolution, improving team morale and reducing turnover.
- Rapid Skill Acquisition: Promoted from trainee to crew trainer in four months, becoming the youngest crew trainer in the store’s history. Mastered cross-functional operations (kitchen/front of house), and trained peers who joined alongside me.
- Management: Collaborated with management to identify operational inefficiencies, implementing task delegation strategies to streamline production and reduce customer wait times.
- High-Pressure Performance Capacity: Orchestrated solo kitchen operations during peak hours (up to 6 hours), preparing high order volumes while maintaining speed, quality and accuracy, sustaining operational efficiency despite staff shortages.
- Performance Optimization: Participated in friendly competition with crew to enhance speed and accuracy during rush hours, significantly improving team performance and fostering a culture of continuous self-improvement within the team.
- Time Management: Successfully balanced part-time shifts with academic commitments, maintaining a high performance in both areas.
Education
Higher School Certificate -
Albury High School
Albury, NSW12-2020
Emergency Control Organisation -
EvacServices
Atura, Albury07-2022
Skills
- Knowledge and Passion for Technology
- Customer Service Focused
- Highly Motivated
- Problem Solving
- Communication Skills
- Body Language & Microexpression Reading
References
References available upon request.
Timeline
Farm Hand & Workshop Assistant
Walter Farming
04.2023 - Current
Food & Beverage Attendant
Atura
02.2022 - 05.2023
Team Member
Schnitz
07.2018 - 08.2020
Crew Trainer
McDonald's
02.2017 - 02.2019
Higher School Certificate -
Albury High School
Emergency Control Organisation -
EvacServices
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