Digna Espinosa

• Manage and support student administration throughout all stages of their training from enquiries to completion.

• Maintenance of student data and files in accordance with RTO policies and compliance requirements.

• Data entry of enrolments, attendance, completed assessments and credit transfer units into the student management system.

• Compliance check of academic file before certificate issuance.

• Assist in data reconciliation.

• Liaise with Trainers in relation to learning resources, classes, attendance sheets and rectification of completed assessments on a weekly basis.

• Provide update to Job Provider Consultants and Employers regarding student's study progress.

• Follow up with students regarding unpaid invoice, process payment over the phone and issue receipt.

• General filing, processing mail, stationery ordering, printing, scanning and archiving.

• Undertake accurate, efficient, and effective operation of console point of sale while maintaining a safe working environment.
• Assist with preparation of take away food.
• Perform cleaning tasks.
• Notify site manager about needed supplies and repairs.

• Manage student administration from enquiries to completion.
• Compliance check of students assessments to ensure satisfactory completion.
• Assist in preparation of learning resources.
• Print and issue Certificates or Statement of Attainment.
• Liaise with trainers in relation to class schedules and training resources.
• Perform general administration tasks.

• Outbound collection calls for overdue accounts in a professional manner.
• Process payments over the phone.
• Resolve customer’s billing dispute by re-sending invoice or payment reapplication.
• Send correspondence to customers to encourage payment of delinquent accounts.
• Refer delinquent accounts to another department for legal action after exhausting all collection efforts.
• Collaborated with team members to achieve monthly target.