Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Digvijayee Prasad

Joondalup,WA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Reception/Administrative Assistant

Hope Community Services
01.2024 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for GM and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Receptionist Administrator

Karratha Central Healthcare
09.2022 - 01.2024
  • Enhanced patient experience by efficiently managing front desk operations and providing exceptional customer service.
  • Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
  • Assisted clinical staff with administrative tasks, enabling them to focus on direct patient care.
  • Improved office efficiency by effectively handling high call volumes and directing inquiries to appropriate personnel.
  • Clients booking for Ultrasound Department.
  • Ensured a clean and welcoming waiting area for patients, promoting a positive first impression of the clinic.
  • Coordinated referrals to specialists, obtaining necessary authorizations for seamless patient care transitions.
  • Continuously updated knowledge of clinic services and policies, providing accurate information to patients as needed.
  • Reduced late arrivals by implementing courtesy reminder calls for upcoming appointments.
  • Managed confidential medical documentation according to clinic policy while maintaining strict adherence to privacy guidelines.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Handling of cash,EFTPOS and other payments.
  • Knowledge of HICAPS and processing workers comp claims


Lead Educator/Facilitator

Karratha Community House
09.2021 - 09.2022
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of clients.

Lead Educator

Pilbara Prep
10.2017 - 09.2021
  • Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.
  • Participated in professional development opportunities to stay current with latest educational research and best practices, translating findings into actionable improvements for the classroom.
  • Adapted teaching strategies to accommodate diverse learners, differentiating instruction based on individual student needs and abilities.
  • Created safe and nuturing learning environment for preschoolers.
  • Guided children to develop social,emotional and physical skills.
  • Developed and implemented behaviour management plan.
  • Monitored classroom to verify safe and secure environment.

Early Childhood Educator Assistant

Children Village Child Care
11.2014 - 05.2016
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
  • Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Collaborated with a team of educators to develop an inclusive curriculum that met the diverse needs of all students.
  • Provided individualized support for children with special needs, enabling them to thrive in the classroom setting.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Organized creative arts projects for students to enhance their fine motor skills and self-expression abilities.
  • Contributed to a positive school culture by collaborating effectively with colleagues on various initiatives aimed at improving student outcomes.
  • Promoted healthy habits among students by leading physical activities and teaching about proper nutrition choices during snack time.

Education

Diploma in Childhood Education And Teeaching -

Empower Collage
Sydney, NSW
07.2016

MBA - International Business Marketing/HR

MATS
Bangalore,India
03.2006

BBA - Business Administration

BMS College
Bangalore,India
08.2004

Skills

  • Medical Office Administration
  • Clerical Support
  • Meeting planning
  • Filing and data archiving
  • Accounting skills
  • Administrative Support
  • Customer Service
  • Travel administration
  • Patient Scheduling
  • Billing and coding
  • Computer Proficiency
  • Client Relations

Hobbies

Cooking 

It is relaxing,fun for all the family,creating family moments that will be treasured and remembered forever.It's rewarding cooking a meal that whole family loves,seeing smiling faces and full bellies is what cooking is all about.

Timeline

Reception/Administrative Assistant

Hope Community Services
01.2024 - 06.2024

Receptionist Administrator

Karratha Central Healthcare
09.2022 - 01.2024

Lead Educator/Facilitator

Karratha Community House
09.2021 - 09.2022

Lead Educator

Pilbara Prep
10.2017 - 09.2021

Early Childhood Educator Assistant

Children Village Child Care
11.2014 - 05.2016

Diploma in Childhood Education And Teeaching -

Empower Collage

MBA - International Business Marketing/HR

MATS

BBA - Business Administration

BMS College

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Digvijayee Prasad