DIJANA BOSEVSKI
PERTH
Summary
Dynamic leader with a proven track record at Noni B, enhancing store reputation through exceptional customer service and strategic sales planning. Excelled in team leadership, mentoring staff to surpass sales targets by fostering a culture of excellence and innovation. Skilled in store merchandising and operations, significantly improving customer satisfaction and loyalty.
Overview
28
28
years of professional experience
Work History
Store Manager
Noni B
01.2010 - Current
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Sales Assistant
WENDY'S SWIMWEAR
03.2002 - 01.2010
- Maintained clean and organized store displays to enhance shopping experience.
- Participated in product promotions and special events to attract customers.
- Processed sales transactions and handled cash register with accuracy.
- Helped restock shelves and ensure products were readily available for customers.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant
EUROPEAN GOLD
05.1997 - 03.2002
- Maintained clean and organized store displays to enhance shopping experience.
- Participated in product promotions and special events to attract customers.
- Processed sales transactions and handled cash register with accuracy.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Increased store foot traffic with innovative window display designs.
- Developed loyal customer base by providing consistent, high-quality service.
Education
High School Diploma -
PERTH MODERN SENIOR HIGH SCHOOL
SUBIACO11-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Shift scheduling
- Employee training
- Store displays
- Staff supervision
- Sales expertise
Timeline
Store Manager
Noni B
01.2010 - Current
Sales Assistant
WENDY'S SWIMWEAR
03.2002 - 01.2010
Sales Assistant
EUROPEAN GOLD
05.1997 - 03.2002
High School Diploma -
PERTH MODERN SENIOR HIGH SCHOOL
Similar Profiles
Linda LairdLinda Laird
Noni B at Noni BNoni B at Noni B
SASHA MCMULLANSASHA MCMULLAN
Part Time Retail Assistant at Noni BPart Time Retail Assistant at Noni B
BABALWA ANGEL BUHLUNGUBABALWA ANGEL BUHLUNGU
TENDER ADMINISTRATOR at IBHUBES LIKA NONI SECURITY AND CLEANINGTENDER ADMINISTRATOR at IBHUBES LIKA NONI SECURITY AND CLEANING