Dijana Krstevski
Richmond,NSW
Summary
Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
12
12
years of professional experience
Work History
Picker Packer
WestRock
01.2020 - 03.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Pick Packing
Cormack Construction Management
01.2020 - 03.2020
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
- Picked and packed order items.
Customer Service Representative
Big W
06.2013 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Refit Stores, Packaging product for customers, Stocking Shelves
Traffic Controller
Clearwater Services
02.2008 - 10.2011
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Updated signage with correct speeds and delay warnings based on daily conditions.
Education
White Card - Traffic Control
OH&S Certificate
Comsec Group Training PTY LTD01-2009
High School Diploma -
Miller Technology High School
Miller NSW12-1999
Skills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
- Labelling and Tagging
- Quality Control
- Shipping and receiving
- Quick Learner
- Shipment Preparation
- Item selection
- RF experience
- Pallet jack usage
- Pick-list processing
Languages
English
Full Professional
Macedonian
Full Professional
Timeline
Picker Packer
WestRock
01.2020 - 03.2020
Pick Packing
Cormack Construction Management
01.2020 - 03.2020
Customer Service Representative
Big W
06.2013 - 03.2015
Traffic Controller
Clearwater Services
02.2008 - 10.2011
White Card - Traffic Control
OH&S Certificate
High School Diploma -
Miller Technology High School
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