DIJESH ADHIKARI
Bonython,ACT
Summary
I am a highly motivated individual seeking opportunities for personal as well as professional growth. In doing so, I also wish to perform to the best of my abilities and make valuable contributions. Awarded the best Final Year Major Project by Nepal Telecommunication Authority in graduation. Self-motivated and highly driven, open to learn new skills and share knowledge. Efficient command over the English language and an even better communicator. Team player Hardworking and result-oriented. Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electronic Support Technician
Geoscience Australia
12.2024 - Current
- Be responsible for the management of passive seismic and magentotelluric instruments and deployment systems.
- Carry out repairs, maintenance and testing on low power (12V) Long period magnetotellurics and passive seismic instrumentation
- Conduct repairs and maintenance on scientific reference electrode technology
- Conduct repairs and maintenance on ancillary equipment including cables, connectors and others items
- Manage and coordinate equipment acceptance, inventory and warehousing as required
- Maintain technical documentation including, maintenance histories, equipment logs
- Work closely with key internal and external stakeholders to communicate technical issues and facilitate successful outcomes.
- Undertake field travel across Australia to assist in the management and maintenance of instrument systems
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
Customer Engineer
NCR Atleos
01.2023 - 12.2024
- Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
- Performs minor maintenance, repairs and component replacement at the module level in ATM's and Point of sale (POS)
- Assists in site preparation, including cable installation, staging and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service
- Diagnose problems – based on the information provided in the assigned call as well as work with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements
STORE MANAGER
Mobile Experts
11.2018 - 01.2023
- Repairing Mobile phones, iPad, tablets, etc
- Accessories sales such as mobile covers, tempered glass, earphones, cable, power bank etc
- Responsible for full operation of retail stores including opening, closing, staffing, service levels, cash, and inventory management
- Managing team as professional workers
- Follow-ups
- Worked effectively in a heavily cross-functional, fast pace environment
- Assist and support store associates in all aspects of sales and customer service as required
- Provided answer directly to customer concerning customer-related enquires
- Proper management including cleaning services to the customer services
- Encouraged team-oriented culture with common sales, service, and productivity goals.
HEAD TECHNICIAN
Huawei Authorized Service Center
02.2018 - 11.2018
- Refurbishing new phones as brand new
- Using Software detecting tools for faulty devices
- Worked with external sources to compose models, custom test appliances, and parts
- Created multi-faceted test fixtures and processes for specialized, product-specific applications
- Made various computations in-office and on-field; entered data into an automated system and produced reports
- Communicated test results and observations to engineering and quality team members.
- Performed troubleshooting and diagnosis on malfunctioning equipment
OPERATION AND MAINTENANCE ENGINEER
Huawei Technology Co
03.2016 - 11.2016
- Installation and maintenance of telecommunications equipment
- BTS installation, configuration, and maintenance
- BTS Commissioning and Fault Rectification
- BBU installation, Microwave installation
- Power maintenance, fault detection, and regulation
- Design and monitoring of telecommunication networks
- Technology swapping from ZTE to Huawei equipment
- Management of Cable Routine.
ASSISTANT ENGINEER
Ncell, Network Operation Center
02.2014 - 03.2016
- Network troubleshooting and support using U2000 Huawei OEM and Netnuen ZTE OEM tool
- Assisting ground team from the control room
- Handling trouble ticketing tool (SIMS)
- Accessing switch of ZTE and Huawei and monitoring the status
- Packet loss checking
- Cross-check and verify reports provided by the field engineers
- Monitoring and analyzing network stability and the calculating root cause of the problem
- Preparing the current site down (CSD) report
- Monitoring IP ran issue and PTN issue
- Monitoring about fiber optic issue via E300 tool
- Reporting and mailing about network status
- Troubleshooting computer
- Dealing with different vendor team for network issues.
Education
MASTER OF INFORMATION SYSTEM (MISP) -
University of Southern Queensland
11.2018
BACHELOR OF ELECTRONICS AND COMMUNICATION ENGINEERING -
Kantipur Engineering College
02.2013
HIGH SCHOOL DIPLOMA - SCIENCE (PHYSIC) -
Kathmandu BernHard Higher Secondary School
04.2008
SCHOOL LEAVING CERTIFICATE (HMG) -
Green Village Secondary School
05.2006
Skills
- Problem Solving
- Project Management
- Wireless Networking
- Hardware Maintenance
- Remote Support
- Customer Support
- Performance Monitoring
- Technical Troubleshooting
- Team Collaboration
- Product Knowledge
- System Integration
- Technical Documentation
- Technical Support
- Repair Work
- Device Configuration
- Diagnostic Testing
- Hardware and Software Repair
- Repair skills
- Software updates
References
Available upon request
Certification
- Baseline Security Clearance
- First Aid Certification
- Forklift Certification
- Driver's License
Timeline
Electronic Support Technician
Geoscience Australia
12.2024 - Current
Customer Engineer
NCR Atleos
01.2023 - 12.2024
STORE MANAGER
Mobile Experts
11.2018 - 01.2023
HEAD TECHNICIAN
Huawei Authorized Service Center
02.2018 - 11.2018
OPERATION AND MAINTENANCE ENGINEER
Huawei Technology Co
03.2016 - 11.2016
ASSISTANT ENGINEER
Ncell, Network Operation Center
02.2014 - 03.2016
BACHELOR OF ELECTRONICS AND COMMUNICATION ENGINEERING -
Kantipur Engineering College
HIGH SCHOOL DIPLOMA - SCIENCE (PHYSIC) -
Kathmandu BernHard Higher Secondary School
SCHOOL LEAVING CERTIFICATE (HMG) -
Green Village Secondary School
MASTER OF INFORMATION SYSTEM (MISP) -
University of Southern Queensland
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