DIJESH ADHIKARI
Summary
I am a highly motivated individual seeking opportunities for personal as well as professional growth. In doing so, I also wish to perform to the best of my abilities and make valuable contributions. Awarded the best Final Year Major Project by Nepal Telecommunication Authority in graduation. Self-motivated and highly driven, open to learn new skills and share knowledge. Efficient command over the English language and an even better communicator. Team player Hardworking and result-oriented. Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
Overview
10
10
years of professional experience
Work History
Customer Engineer
NCR Atleos
01.2023 - Current
- Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
- Performs minor maintenance, repairs and component replacement at the module level in ATM's and Point of sale (POS)
- Assists in site preparation, including cable installation, staging and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service
- Diagnose problems – based on the information provided in the assigned call as well as work with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements
STORE MANAGER
Mobile Experts
11.2018 - 01.2023
- Repairing Mobile phones, iPad, tablets, etc
- Accessories sales such as mobile covers, tempered glass, earphones, cable, power bank etc
- Responsible for full operation of retail stores including opening, closing, staffing, service levels, cash, and inventory management
- Managing team as professional workers
- Follow-ups
- Worked effectively in a heavily cross-functional, fast pace environment
- Assist and support store associates in all aspects of sales and customer service as required
- Provided answer directly to customer concerning customer-related enquires
- Proper management including cleaning services to the customer services
- Encouraged team-oriented culture with common sales, service, and productivity goals.
HEAD TECHNICIAN
Huawei Authorized Service Center
02.2018 - 11.2018
- Refurbishing new phones as brand new
- Using Software detecting tools for faulty devices
- Worked with external sources to compose models, custom test appliances, and parts
- Created multi-faceted test fixtures and processes for specialized, product-specific applications
- Made various computations in-office and on-field; entered data into an automated system and produced reports
- Communicated test results and observations to engineering and quality team members.
OPERATION AND MAINTENANCE ENGINEER
Huawei Technology Co
03.2016 - 11.2016
- Installation and maintenance of telecommunications equipment
- BTS installation, configuration, and maintenance
- BTS Commissioning and Fault Rectification
- BBU installation, Microwave installation
- Power maintenance, fault detection, and regulation
- Design and monitoring of telecommunication networks
- Technology swapping from ZTE to Huawei equipment
- Management of Cable Routine.
ASSISTANT ENGINEER
Ncell, Network Operation Center
02.2014 - 03.2016
- Network troubleshooting and support using U2000 Huawei OEM and Netnuen ZTE OEM tool
- Assisting ground team from the control room
- Handling trouble ticketing tool (SIMS)
- Accessing switch of ZTE and Huawei and monitoring the status
- Packet loss checking
- Cross-check and verify reports provided by the field engineers
- Monitoring and analyzing network stability and the calculating root cause of the problem
- Preparing the current site down (CSD) report
- Monitoring IP ran issue and PTN issue
- Monitoring about fiber optic issue via E300 tool
- Reporting and mailing about network status
- Troubleshooting computer
- Dealing with different vendor team for network issues.
Education
MASTER OF INFORMATION SYSTEM (MISP) -
University of Southern Queensland
Sydney, NSWBACHELOR OF ELECTRONICS AND COMMUNICATION ENGINEERING -
Kantipur Engineering College
02.2013
HIGH SCHOOL DIPLOMA - SCIENCE (PHYSIC) -
Kathmandu BernHard Higher Secondary School
SCHOOL LEAVING CERTIFICATE (HMG) -
Green Village Secondary School
Skills
- Problem Solving
- Wireless Networking
- Hardware Maintenance
- Remote Support
- Customer Support
- Performance Monitoring
- Technical Troubleshooting
References
Available upon request
Timeline
Customer Engineer
NCR Atleos
01.2023 - Current
STORE MANAGER
Mobile Experts
11.2018 - 01.2023
HEAD TECHNICIAN
Huawei Authorized Service Center
02.2018 - 11.2018
OPERATION AND MAINTENANCE ENGINEER
Huawei Technology Co
03.2016 - 11.2016
ASSISTANT ENGINEER
Ncell, Network Operation Center
02.2014 - 03.2016
MASTER OF INFORMATION SYSTEM (MISP) -
University of Southern Queensland
BACHELOR OF ELECTRONICS AND COMMUNICATION ENGINEERING -
Kantipur Engineering College
HIGH SCHOOL DIPLOMA - SCIENCE (PHYSIC) -
Kathmandu BernHard Higher Secondary School
SCHOOL LEAVING CERTIFICATE (HMG) -
Green Village Secondary School
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