Dikshya Pudasaini
Campsie,NSW
Summary
Dedicated Receptionist with 5+ years of experience in the dental industry. Known for maintaining a polished and professional appearance while consistently delivering high-quality results. Expertly completes assigned tasks with meticulous attention to detail and a commitment to excellence. Recognized as a dependable team player, adept at fostering collaborative environments and contributing to the success of the team. Possesses strong communication and organization skills, ensuring seamless coordination of patient care and administrative duties. Trusted for reliability, adaptability, and a quick-learning mindset, committed to delivering exceptional service and exceeding expectations in every aspect of role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Dental Receptionist
ROYAL DENTAL CARE
10.2021 - Current
- Answering calls, Taking payments, Handling patients, Responding to emails, Manage health engine, Manage advertising, Following up patients from backlogs, facebook leads etc
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
- Promoted positive work environment by fostering strong relationships with colleagues across all roles within practice.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Coordinated marketing efforts for dental practice, including social media updates and promotional materials, contributing to increased brand awareness and patient engagement.
Dental Technician
Fabdent digital laboratory
08.2020 - Current
- Handling the plaster room
- Pouring impressions, trimming models, duplicating etc
- Making aligners, retainers, bleaching trays, i-expanders, mouthguards etc
- Designing splints digitally and finishing them
- Making surgical guides; still learning.
- Maintained high-quality standards for all completed work, resulting in increased client retention.
- Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients.
- Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
- Participated in team meetings to discuss case challenges, share knowledge, and collaborate on best practices for improved laboratory efficiency.
- Developed strong relationships with dental practices, fostering a collaborative atmosphere and timely communication regarding case status updates.
- Increased laboratory productivity by streamlining workflow processes for denture and crown production.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
Receptionist/Secretary
Dutton st medical and dental center
- Answering call and scheduling patients, Answering general queries and maintaining all rooms including doctor's room, All kind of billings (bulk, private, workers compensation), Faxing, scanning, monitoring emails, proficient in using best practise software
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted positive image of organization through clear communication both internally with colleagues and externally with clients.
Dental Assistant/receptionist
Pro-dental clinic
- Side-chair assisting, Sterilizing instruments, Taking impressions, X-rays, making models and many other such tasks, Making mouth-guards and bleaching trays, Taking OPG, Assist in Implants, laser and bone graft
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Aided in development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor's degree in Psychology -
Macquarie University
Macquarie Park, NSW05.2025
Advanced Diploma - Dental Laboratory Technology
Bluebay College
Parramatta, NSW01.2021
High School Diploma -
High School in Science Stream
Nepal07.2017
Skills
- Computer skills Microsoft Office: MS Word, MS PowerPoint, Oasis, D4W dental
- Excellent customer service
- Willing to learn and listen
- Pick up all tasks quickly
- Can work unsupervised and fast
- Communication, Interpersonal and Teamwork Skills:
- Able to reflectively listen, understand and communicate verbally in English as well as show positive attitude and friendly behaviour
- Highly competent in preparing and delivering presentations in groups, put forward own ideas and work with team
- Organization skills, Time Management and Data Entry
- Administrative Support
- Office Management
- Active, energetic, sound, healthy, time prioritize and worthwhile
Certification
- Certified Secondary Teacher, Arunima Eductational Foundation, Nepal - 2015 - 2016
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Senior Dental Receptionist
ROYAL DENTAL CARE
10.2021 - Current
Dental Technician
Fabdent digital laboratory
08.2020 - Current
Receptionist/Secretary
Dutton st medical and dental center
Dental Assistant/receptionist
Pro-dental clinic
Bachelor's degree in Psychology -
Macquarie University
Advanced Diploma - Dental Laboratory Technology
Bluebay College
High School Diploma -
High School in Science Stream
- Certified Secondary Teacher, Arunima Eductational Foundation, Nepal - 2015 - 2016
Similar Profiles
Evelina BakartEvelina Bakart
Dental Assistant at Royal Dental CareDental Assistant at Royal Dental Care
Elham AmiriElham Amiri
Executive Assistant to the Director at Royal Dental CareExecutive Assistant to the Director at Royal Dental Care
Yauheniya KarzanYauheniya Karzan
Associate Dentist at Royal Dental CareAssociate Dentist at Royal Dental Care