DIKSHYA THAPA
Lidcombe,NSW
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
3
3
years of professional experience
Work History
Cleaning Lady
Glow Healthcare Agency
07.2022 - 02.2024
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Responded to emergency cleaning requests to meet client expectations.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Took rugs and mats from interior floors to beat dust outside of building.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cleaner
EXTREME HOSPITALITY SERVICES PTY LTD
03.2024 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Handled special customer requests for separate checks and menu substitutions.
- Increased sales of high margin menu items through effective upselling.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Skills
- Interior and exterior cleaning
- Able to lift 75 lbs
- Exceptional time management
- Supply inventory management
- Sanitization techniques
- Rug shampooing
- Planning
- Working collaboratively
- Menu memorization
- Point of Sale (POS) system operations
- High-volume dining
- Dining customer service
- Table Bussing
- Effective customer upselling
- Liquor, wine and food service
- Safe food handling
- Relationship management
- Meal preparation
- Physical therapy
- Coordination skills
- Time management
- Organization
- Multitasking
- Communication
Timeline
Cleaner
EXTREME HOSPITALITY SERVICES PTY LTD
03.2024 - Current
Cleaning Lady
Glow Healthcare Agency
07.2022 - 02.2024
Similar Profiles
Ayman IbraheemAyman Ibraheem
Care Adviser at Glow Healthcare AgencyCare Adviser at Glow Healthcare Agency
Kenneline V BrohKenneline V Broh
NDIS Support Coordinator at Glow Health AgencyNDIS Support Coordinator at Glow Health Agency
Lailatu MuntelebiLailatu Muntelebi
Carer at Glow healthcareCarer at Glow healthcare