DIL AFROJA SULTANA
Wollongong,NSW
Summary
I have experience of more than 8 years at difference store and multinational company back to Bangladesh and 7 months in Australia. Now I am seeking a challenging position to leverage creativity, communication skills and passion for improving the existing position of the company I will be working with.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant
Mantra Wollongong
12.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Chef
PappaRich
11.2023 - 04.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Butcher Assistant
Ozhart Butcher
08.2023 - 01.2024
- Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
- Followed strict food safety protocol as outlined by [State] food handling guidelines.
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Facilitated seamless order processing through accurate record-keeping and clear communication with other departments.
- Ground, cut and arranged various meat products for sale.
- Aided in reducing waste by properly disposing of unusable parts, optimizing overall product utilization.
Education
Master of Arts - Social Work
Excelsia College
Sydney02.2026
Skills
- Communication
- Management
- Accounting
- Leadership
- Customer Service
- Technical
- Problem solving
- Creativity
- Time management
- Fast-moving customer goods (FMCG) sales
References
Halena Lee, operations@wollongonghotelapartments.com.au
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Timeline
Housekeeping Room Attendant
Mantra Wollongong
12.2023 - Current
Chef
PappaRich
11.2023 - 04.2024
Butcher Assistant
Ozhart Butcher
08.2023 - 01.2024
Master of Arts - Social Work
Excelsia College
Similar Profiles
Naomi JeffsNaomi Jeffs
Horticulturalist- Display Gardens at Wollongong Botanic Gardens (Wollongong City Council)Horticulturalist- Display Gardens at Wollongong Botanic Gardens (Wollongong City Council)
Carolyn Dos SantosCarolyn Dos Santos
Receptionist Administrator at Wollongong PET & Nuclear ImagingReceptionist Administrator at Wollongong PET & Nuclear Imaging
Holly McDonaldHolly McDonald
Dental Receptionist & Assistant at Wollongong DentalDental Receptionist & Assistant at Wollongong Dental