Dilan Andra Hannadige
Pakenham,Australia
Summary
Dynamic Project Officer with the Northern Territory Government, skilled in project management and stakeholder engagement. Proven ability to enhance data-driven decision-making and improve reporting systems, leading to increased operational efficiency. Adept at fostering collaboration and cultural awareness, ensuring successful outcomes in diverse community settings.
Overview
5
5
years of professional experience
Work History
Project Officer
Northern Territory Government - Department of The Housing, Local Government and Community Development
07.2024 - Current
- Assist in the management and execution of key projects for the Big Rivers, including conducting research, data analysis, project coordination, and general administrative tasks to ensure projects are data driven, efficient, and aligned to organizational objectives
- Monitor and engage with regional and town councils, attending meetings, and overseeing Local Authority activities, prepare and submit detailed reports and action notes to senior management following council interactions
- Travel to remote Aboriginal communities, attend Local Authority and Local Emergency Committee meetings, and engage with local stakeholders, representing the Northern Territory Government in fostering collaboration and resolving key issues
- Contribute to the Ministerial and Cabinet briefing process by coordinating and providing timely, accurate information and advice across Northern Territory Government agencies, and facilitating communication with external stakeholders
- Provide high level secretariat support for various internal and external committees and working groups, including logistics and calendar management, development of agenda papers, recording minutes and action items, and facilitation of smooth communication
- Provide crucial support during emergency preparedness and recovery operations, including attending meetings, drafting meeting minutes, and preparing daily situational reports to assist in decision-making and ensure timely responses to crisis events
Booking Officer
Northern Territory Government - Department of The Chief Minister and Cabinet
10.2023 - 06.2024
- Serve as the first point of contact for Aboriginal Interpreter Service (AIS) clients, providing detailed information about available languages, service offerings, and associated fees and charges
- Manage booking requests received via email and phone, ensuring clear communication with clients regarding job progress, interpreter availability, and service expectations
- Assign qualified interpreters to jobs, carefully considering factors such as Aboriginal cultural protocols, family dynamics, language groups, and specific skills required for each assignment
- Create movement requisitions and secure delegate approvals for interpreter travel arrangements, including booking taxis, airfares, and accommodation for remote trips to locations such as bush courts, Centrelink offices, and health services
- Accurately enter interpreters' timesheets into the database within specified deadlines, ensuring timely and accurate payment for services rendered
- Prepare and deliver daily and weekly job outcome reports to department supervisors and senior management; pioneered a more detailed reporting system as the first booking officer, leading to its successful implementation across multiple regions
- Actively engage in the interpreter cultural space, leading the coordination of professional development opportunities for interpreters from remote communities
- Collaborate with the AIS Training and Capability Team to coordinate training sessions for interpreters and clients in the Big Rivers Region, ensuring effective knowledge transfer and skill development
- Manage booking duties across all regions of the Northern Territory as part of a 24-hour on-call shift schedule, ensuring continuous service availability and smooth operations
Swimming Pool Coordinator
Barkly Regional Council – Tennant Creek
04.2022 - 10.2023
- Supervise/Coordinate swimming activities at the aquatics facility & ensures that policies, guidelines, and health & safety procedures are followed
- Assist clients specially youths, school kids and parents in aboriginal communities to achieve successful fitness healthy lifestyles through liaison with appropriate support services
- Provide training to the staff members, daily meetings, make weekly staff rosters & prepare time sheets and submit it to payroll
- Coordinate the daily operations of the pool including administration, maintenance, plant room operations, daily water testing and hazardous chemicals handling
- Develop strategies to encourage further use of facility, including a calendar of events and community activities to maximise community involvement and revenue
- Daily till & cash balancing, banking with submitting relevant documents to the finance department including create & review purchase orders, goods receipting and validate matching invoices in Tech-One system
- Administrate first aid in the event of injury, rescues swimmers in distress or danger of drowning, and administers CPR and/or artificial respiration, if necessary
- Contribute to the formulation and development of aquatic policies and procedures to ensure service delivery meets the needs of clients
- Demonstrating professionalism and cultural awareness in a diverse community where I was a public facing representative for the Council
Assistant Manager - Night fill
Woolworths – Katherine
01.2020 - 04.2022
- Maintain strong coordination with the Store Manager and sales team to optimize resource allocation, oversee daily operations, manage the team effectively, and ensure timely task completion
- Supervise and support a team of 15-20 members in efficiently stocking newly received inventory onto shelves
- Plan, organize, and execute monthly store promotions in alignment with Woolworths' marketing strategies
- Proficient in using the Store Central System to manage daily stock intake, product withdrawals, incident reporting, stock calculations, and roster adjustments
- Monitor and document standard operating procedures and best practices while collaborating with department managers and the Store Manager to drive continuous improvement
- Conduct research using RF scanners to track lost and damaged goods, identify stock gaps, restock shelves, and update inventory levels via the Store Central System
- Provide exceptional customer service by assisting customers across all departments and fostering positive, long-term relationships through open and interactive communication
- Handle customer complaints by identifying key issues, gathering and analysing relevant information, and delivering effective conflict resolution in accordance with industry best practices and store policies
Education
Diploma of Project Management -
Australasian Inter-Service Incident Management System (AIIMS) training -
Territory record Management (TRM) training -
National Closing the Gap Training -
First Aid and Resuscitation Certificate -
Qualified Lifeguard Certificate -
Working with Children Clearance -
Forklift license -
Heavy Rigid license -
Skills
- Project management
- Stakeholder engagement
- Data analysis & Report writing
- Meeting coordination
- Communication skills
- Cultural awareness
- Team collaboration
- Document management
References
- Jake Quinlivan, General Manager, Business and Regions, Department of Trade, Business and Asian Relations, Northern Territory Government, Jake.Quinlivan@nt.gov.au, 0428 690 908, 0889 440 922
- Alec Moylan, A/Director, Emergency Management, Department of Trade, Business and Asian Relations, Northern Territory Government, Alec.Moylan@nt.gov.au, 0889 995 013, 0436 814 674
- William Bridgeman, A/Project Manager, Big Rivers Region, Department of Housing, Local Government and Community Development, Northern Territory Government, William.Bridgeman@nt.gov.au, 0436 805 344, 0889 738 105
Timeline
Project Officer
Northern Territory Government - Department of The Housing, Local Government and Community Development
07.2024 - Current
Booking Officer
Northern Territory Government - Department of The Chief Minister and Cabinet
10.2023 - 06.2024
Swimming Pool Coordinator
Barkly Regional Council – Tennant Creek
04.2022 - 10.2023
Assistant Manager - Night fill
Woolworths – Katherine
01.2020 - 04.2022
Diploma of Project Management -
Australasian Inter-Service Incident Management System (AIIMS) training -
Territory record Management (TRM) training -
National Closing the Gap Training -
First Aid and Resuscitation Certificate -
Qualified Lifeguard Certificate -
Working with Children Clearance -
Forklift license -
Heavy Rigid license -
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