Dilan Avsar

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer calls and emails to answer questions about products and services.
• Completed data entry to record call notes, suggestions and questions.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Navigate through CRM Systems such as TRIM, Tech1, Bookable

• Built and maintained relationships with clients to provide ongoing support.
• Helped students develop organizational, time management and study skills.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Advocated for students to access available resources.
• Processing enrolment payments.
• Navigate and using EBS systems.
• Assisted students in exploring and selecting career paths.
• Educated students on college admissions process and scholarship requirements.

• Following governments privacy act / code of conduct at all times.
• Providing information about patients eligibility for requested services after conducting security checks.
• Taking inbound calls from doctors / public and reaching KPI of 120+ phone per day
• Processing, Mass and Data entry and correction
• Pharmaceutical services
• Updated customer service database with new information, address changes and contact details.
• All general office administration duties

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Generated documentation and information required for customer shipments.
• Built and established relationships with staff and vendors.
• Processing wages for our supported employees using Attendance Management System (AMS)
• All general office admin duties

Team Leader Duties:

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Providing & assisting care for people with disabilities.
• Placing into motion positive behaviour support plans
• Medication assistance
• PART Training
• Setting up production lines
• QA Assistant / Stocktaking
• Warehousing & storage distribution
• Established open and professional relationship