Dilan Durmaz
Adelaide,SA
Summary
Dedicated retail professional with proven skills in customer service and sales techniques. Committed to enhancing client experiences and driving sales through effective product recommendations and problem-solving.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Super Cheap Auto
Holden Hill, SA
10.2024 - Current
- Assessed customer product needs and interests in order to best recommend suitable items.
- Promoted special offers and discounts, increasing customer interest and driving additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
- Processed returned merchandise according to company policies.
- Resolved customer questions and concerns, enhancing satisfaction with products and services.
- Contributed to staff meetings and training sessions, enhancing product knowledge and refining sales techniques.
Disability Support Worker
Adelaide Holistic Care
Golden Grove
11.2023 - 12.2024
- Assisted clients with daily living activities and personal care needs.
- Facilitated communication between clients, families, and healthcare providers.
- Monitored client progress and reported changes to the care team.
- Implemented therapeutic programs to enhance client engagement and well-being.
- Trained new staff on care protocols and company policies.
- Advocated for clients' rights and needs within the community resources.
- Assisted in developing self-care skills such as personal hygiene practices.
Retail Sales Associate
Coles
Munno Parra
12.2023 - 09.2024
- Guided customers in locating products and addressing inquiries to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated cash register and processed customer transactions efficiently.
- Resolved customer complaints professionally and efficiently, ensuring positive outcomes.
- Maintained store cleanliness and organized product displays effectively.
- Restocked shelves and ensured product availability for customers.
- Partnered with team members to improve customer service quality and satisfaction.
- Participated in team meetings to discuss store promotions and sales strategies.
Education
High School Diploma -
Banksia Park International Highschool
Banksia Park11-2022
Skills
- Sales techniques
- Point-of-sale operation
- Customer service
- Customer engagement
- Inventory management
- Product displays
- Team collaboration
- Problem solving
Timeline
Retail Sales Associate
Super Cheap Auto
10.2024 - Current
Retail Sales Associate
Coles
12.2023 - 09.2024
Disability Support Worker
Adelaide Holistic Care
11.2023 - 12.2024
High School Diploma -
Banksia Park International Highschool