ZAYD SHARIF
Melbourne,VIC
Summary
Dynamic and results-driven Sales Specialist with over a decade of experience in exceeding sales targets and delivering exceptional customer service across the tools, hardware, and business solutions sectors.
Proven ability to cultivate lasting customer relationships, manage high-performing teams, and drive business growth through strategic sales initiatives. Expertise in product knowledge, negotiation, and CRM software (Salesforce), with a proactive approach to identifying customer needs and providing tailored solutions.
Skilled in customer relationship management, I build strong client connections that enhance loyalty and drive repeat business. My strong negotiation and communication skills facilitate effective closing of sales, while my in-depth product knowledge allows for tailored recommendations. Additionally, I possess team leadership experience, mentoring sales teams to achieve high performance.
Committed to delivering exceptional customer service, I efficiently track customer interactions and manage leads, resolve issues promptly, and adapt to dynamic market conditions to ensure customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Manager
Richmond Rolling Solutions
MELBOURNE, VIC
01.2024 - Current
- Achieving KPIs, average sale targets, and quarterly sales goals.
- Managing stock replenishment, shelving, and merchandising to optimize product presentation.
- Delivering exceptional customer service, including onsite visits for deliveries, and comprehensive customer solutions.
- Actively pursuing quotes and building rapport with customers to drive sales.
- Developing a deep understanding of product offerings and market trends, reporting insights to senior management.
- Drafting growth strategies in collaboration with senior leadership and cultivating relationships with stakeholders.
- Expanding the client base through networking, research, and proactive outreach, including cold-calling, and lead follow-ups.
- Collaborating with sales and design teams to execute business development strategies, and writing proposals for new clients.
Store Manager
Total tools
MELBOURNE, VIC
02.2020 - 01.2024
- Consistently met and exceeded KPIs, contributing to a 18% increase in overall revenue.
- Managed the repair tool process for customers' tools, ensuring quick turnaround times that enhanced customer loyalty.
- Oversaw the flow of goods inwards and outwards, maintaining efficient inventory management processes that reduced stock discrepancies by 25%.
- Demonstrated strong operational and administrative abilities across daily, short-term, and long-term campaigns, contributing to streamlined processes and improved efficiency.
- Controlled purchasing, shipping, and overall supply chain operations, successfully negotiating supplier invoices to achieve a 10% reduction in costs, and organizing stock movement for optimal inventory flow.
- Confidently recruited, trained, and developed a high-performing team, resulting in improved performance and increased sales.
- Led the team with a positive attitude and passion, fostering an environment of engagement and integrity that enhanced collaboration and productivity.
- Utilized CRM software to track customer interactions, manage leads, and follow up on sales opportunities effectively.
Floor Salesperson
SYDNEY TOOLS
MELBOURNE, VIC
01.2019 - 02.2020
- Developed strong relationships with customers through personalized service.
- Provided expert advice on tools and equipment, helping customers make informed purchasing decisions that met their needs.
- Oversaw stock replenishment and organization, ensuring shelves were well-stocked and merchandising standards were maintained.
- Collaborated with the marketing team to implement promotional campaigns, resulting in increased foot traffic and sales during key periods.
- Gathered customer feedback and provided insights to management to improve service delivery and product offerings.
Team Leader
BUNNINGS
MELBOURNE, VIC
06.2014 - 01.2019
- Managed and led the tools department team, overseeing daily operations and ensuring staff were aligned with company goals.
- Provided excellent customer service, troubleshooting issues, and resolving inquiries to maintain high customer satisfaction.
- Efficiently rotated and managed stock, ensuring timely movement from receiving to shelving, or storage.
- Guided and mentored new team members, enhancing their product knowledge and sales skills.
- Created and managed staff rosters, ensuring the department was adequately staffed during peak hours and busy seasons.
- Handled cash register operations, including accurate counting and management of currency.
- Developed thorough product knowledge to assist customers with any questions, providing accurate information or sourcing answers when needed.
Education
Certificate IV - Leadership And Management
Workplace Training Strategies
11-2022
High School Diploma -
Australian International Academy
11-2010
Timeline
Sales Manager
Richmond Rolling Solutions
01.2024 - Current
Store Manager
Total tools
02.2020 - 01.2024
Floor Salesperson
SYDNEY TOOLS
01.2019 - 02.2020
Team Leader
BUNNINGS
06.2014 - 01.2019
Certificate IV - Leadership And Management
Workplace Training Strategies
High School Diploma -
Australian International Academy
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