IT Field Technician
Atlas Printing Works
Cootamundra, NSW
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Developed documentation for installation procedures and user manuals.
- Applied OS patches and security updates on a regular basis.
- Resolved customer inquiries regarding system operations or malfunctions via telephone or email correspondence.
- Conducted remote diagnostic assessments using specialized tools to identify root cause of system issues.
- Managed backups of servers utilizing Veritas Backup Exec software suite.
- Provided technical support to end users for various hardware and software applications.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
