Summary
Overview
Work History
Education
Skills
Certification
Languages
Strengths and Weaknesses
Timeline
Generic

Dilara Akdeniz

Perth,WA

Summary

Dedicated and customer-focused professional transitioning from retail to healthcare industry, currently completing a Certificate III in Dental Assisting (expected September 2025). Experienced in providing exceptional customer service, multitasking in fast-paced environments, and maintaining high hygiene standards. Passionate about patient care, infection control, and supporting healthcare professionals in delivering quality treatment. Eager to apply strong communication, teamwork, and organisational skills in a clinical setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Consultant

The Body Shop
Cannington , Western Australia
11.2023 - 11.2024
  • Educated customers on skincare and beauty products, emphasising product benefits and ethical sourcing.
  • Maintained store cleanliness and hygiene standards, ensuring tester products were sanitized regularly.
  • Provided a welcoming and supportive shopping environment, building rapport with customers.
  • Worked collaboratively with team members to meet sales targets and promotions.

Service & Selling Team Member

Myer
Cannington , Western Australia
10.2022 - 03.2023
  • Provided personalised customer service, helping customers find products suited to their needs.
  • Handled transactions, returns, and exchanges while ensuring store policies were followed.
  • Assisted in stock replenishment, merchandising, and maintaining a professional store appearance.
  • Developed strong interpersonal skills through daily interactions with diverse customers.

Team Member

Officeworks
Midland , Western Australia
09.2021 - 09.2022
  • Assisted customers with inquiries, transactions, and product recommendations, ensuring a positive shopping experience.
  • Managed stock levels, organised inventory, and maintained a clean workspace.
  • Strengthened communication and problem-solving skills while helping customers with printing and office solutions.
  • Worked efficiently in a team to ensure store presentation and operational standards were met.

Cafe Team Member

McDonald's
Cannington , Western Australia
02.2020 - 09.2021
  • Delivered excellent customer service in a fast-paced environment, ensuring accuracy and efficiency in orders.
  • Maintained strict hygiene and cleanliness standards in food preparation and dining areas.
  • Worked collaboratively with team members to meet service goals during peak hours.
  • Developed time management and multitasking skills by handling multiple responsibilities under pressure.

Education

High School Diploma -

Australian Islamic College
Kewdale, WA
11-2022

Certificate III in Dental Assisting -

Foundation Education
Bowen Hills

Skills

  • Customer Service & Patient Interaction
  • Communication & Active Listening
  • Infection Control & Hygiene Standards
  • Time Management & Multitasking
  • Teamwork & Collaboration
  • Attention to Detail
  • Basic Knowledge of Dental Procedures
  • Appointment Scheduling & Admin Skills
  • Handling Patient Records & Confidentiality

Certification

  • National Police Certificate
  • CPR Certification
  • Manual Handling

Languages

English
Native/ Bilingual
Turkish
Professional

Strengths and Weaknesses

Strengths: 

  • Quick learner and able to adapt to new environments
  • Strong communication skills
  • Strong attention to details

Weaknesses:

  • Limited hands-on experience, but eager to learn and improve
  • Still developing speed in certain tasks
  • Still refining time management in a fast-paced environment

Timeline

Sales Consultant

The Body Shop
11.2023 - 11.2024

Service & Selling Team Member

Myer
10.2022 - 03.2023

Team Member

Officeworks
09.2021 - 09.2022

Cafe Team Member

McDonald's
02.2020 - 09.2021

High School Diploma -

Australian Islamic College

Certificate III in Dental Assisting -

Foundation Education

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Dilara Akdeniz