Dilara Ozdemir
Melbourne,VIC
Summary
Proven Disability Support Worker from Step by Step, adept in daily living assistance and documentation skills. Enhanced client trust through empathetic support, achieving increased satisfaction. Excelled in high-stress customer service roles, improving loyalty and operational efficiency. Skilled in both personal care and effective communication, ensuring safety and well-being in diverse settings.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Step by Step
Coolaroo
12.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Meeting clients in the office to speak about their progress and what needs to be done.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Kept accurate records for client files and handled related paperwork.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
Customer Service Representative
TSA INSURANCE
Melbourne, VIC
04.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pick Packing
OzStaff
Melbourne, VIC
01.2022 - 05.2024
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks, minimizing accidents in the workplace.
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
Traffic Controller
Construct Traffic
Melbourne, VIC
08.2023 - 11.2023
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Customer Service Officer
Iss
Melbourne Airport, VIC
08.2022 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on time
- Completed data entry to record call notes, suggestions and questions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Certificate II - TSP
Technical Advanced Training
Melbourne, VIC06.2024
Certificate II - Security Operations
Technical Advanced Training
Melbourne, VIC05.2024
Certificate III - Individual Support
Dawn To Dusk
Melbourne, VIC11.2023
Traffic Control/management
Cove Training
Melbourne, VIC06.2022
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Documentation skills
- Documentation And Reporting
Languages
Turkish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
TSA INSURANCE
04.2024 - 09.2024
Disability Support Worker
Step by Step
12.2023 - Current
Traffic Controller
Construct Traffic
08.2023 - 11.2023
Customer Service Officer
Iss
08.2022 - 10.2022
Pick Packing
OzStaff
01.2022 - 05.2024
Certificate II - TSP
Technical Advanced Training
Certificate II - Security Operations
Technical Advanced Training
Certificate III - Individual Support
Dawn To Dusk
Traffic Control/management
Cove Training