Dilara Yozgyur
Summary
Friendly and reliable hospitality worker with experience in busy and customer-facing roles. Confident working under pressure, helping customers and training new staff. Passionate about community and building positive team environments
Overview
7
7
years of professional experience
Work History
Workwell Coach
CPSL Mind
Cambridge, United Kingdom
12.2024 - 04.2026
- Delivered person-centred support through one-to-one conversations, understanding individual needs and challenges
- Provided emotional support and guidance, helping individuals build confidence and resilience
- Supported staff during onboarding, helping them settle into new roles and environments
- Trained and guided new team members, adapting communication to different learning styles
- Managed sensitive situations with empathy, including wellbeing concerns and behavioural challenges
- Worked collaboratively with tears to ensure individuals received appropriate support
Management Team
Costa Coffee
Cambridge, United Kingdom
09.2019 - 09.2024
- Experienced in espresso machine operation and milk texturing
- Managed employee welfare and facilitated onboarding processes, ensuring smooth integration and support.
- Conducted welfare and return-to-work meetings, ensuring appropriate support for staff.
- Trained new Baristas and shared best practices with the team, enhancing efficiency, customer satisfaction, and supporting skill development.
- Ensured clarity and understanding with customers and team members in high-pressure situations.
- Addressed and resolved customer inquiries and complaints, ensuring positive outcomes.
Camp Counsellor
Sherwood Forest Camp
Lesterville, United States
05.2023 - 08.2023
- Responsible for the safety, wellbeing, and supervision of children aged 9-16 in a structured camp environment
- Dealt with emotional and behavioural situations calmly and professionally
- Planned and delivered daily activities, requiring organisation, teamwork, and adaptability
Education
BSc (Hons) - Psychology with Criminology
Anglia Ruskin University
Cambridge, United KingdomInternational Tourism and Management (Foundation Year) -
University of Sunderland
LondonSkills
- Time Management
- Team Collaboration
- Customer Service
- Latte art
- Leadership
- Adaptability
Timeline
Workwell Coach
CPSL Mind
12.2024 - 04.2026
Camp Counsellor
Sherwood Forest Camp
05.2023 - 08.2023
Management Team
Costa Coffee
09.2019 - 09.2024
BSc (Hons) - Psychology with Criminology
Anglia Ruskin University
International Tourism and Management (Foundation Year) -
University of Sunderland