Dilawar Shah
Weir Views,VIC
Summary
Dedicated and professional individual with a strong Save & next background in customer-facing security, administration, and contractor coordination across high-risk industrial and healthcare settings. Bringing over 10 years’ experience in access control, documentation, system operation, and stakeholder communication. Seeking to transition into a Customer Service and Administrative Assistant role where I can utilise my detail orientation, multi-tasking skills, and professionalism to contribute to operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Patrol Officer
Southern Cross Security
Darwin, NT
Security Control Room Officer
BRI Security, RMIT University
Sales & Customer Engagement Representative
Energy Australia
- Managed inbound and outbound customer calls
- Promoted to Platinum-level rep based on outstanding customer handling and compliance
Gatehouse Officer / Site Administrator
Qenos Pty Ltd
Altona, VIC
01.2024 - Current
- Acted as first point of contact for all contractors and visitors, verifying documents, safety compliance, and booking access via internal systems.
- Communicated daily with administrative teams, engineers, and shift leaders regarding site movements and logistics.
- Used Lenel OneGuard software to issue, update and revoke access credentials, maintaining accurate access logs.
- Ensured up-to-date visitor and induction records; handled PPE audits and entry compliance.
- Provided administrative support in incident logging, email correspondence, and radio communication for emergencies.
Customer Service & Security Support (Casual)
Wilson Security – Barwon Health
Geelong, VIC
02.2021 - 01.2025
- Delivered front-line assistance at hospital reception points with empathy and efficiency.
- Helped patients, staff, and visitors with inquiries, escorting them when required.
- Logged incident reports, shift handovers, and radio communications.
- Maintained strong customer service and professional conduct in sensitive environments.
Gatehouse & Access Coordinator
CSA Pty Ltd – DOW Chemical
Altona, VIC
03.2022 - 12.2023
- Monitored all visitor movements and entry approvals using gatehouse systems.
- Conducted compliance verification for contractor inductions and documentation.
- Maintained delivery logs and communicated with site stakeholders regarding clearance and safety protocols.
- Participated in emergency preparedness plans and created access-ready reports for incident responses.
Administrative Support & Access Officer
SECOM Australia – NDIA National Office
Geelong, VIC
12.2019 - 01.2023
- Managed staff access cards and building entry logs through Gallagher systems.
- Handled new employee onboarding tasks related to access, induction records, and office safety checks.
- Reported technical faults and maintained asset logs for the access control system.
Reception & Admin Support (Gatehouse Roles)
Robuck Security / CSA Assets Security
Laverton & Preston, VIC
01.2017 - 01.2019
- Managed visitor sign-ins and logbook entries.
- Handled general inquiries at site reception and performed basic administrative support duties.
- Maintained clear and compliant shift logs and email reports for site supervisors.
Education
MBA - undefined
Holmes Institute
Melbourne01.2015
Skills
- Customer Service & Conflict Resolution
- Front Desk & Reception Operations
- Visitor & Contractor Management
- Record Keeping & Data Entry
- Security System & Access Software (Lenel, Gallagher)
- Email & Communication Handling
- Induction & Compliance Verification
- Shift Handover & Reporting
- Emergency Call Response & Documentation
Certification
- Certificate II in Security Operations (2013)
- Control Room Endorsement (2022)
- White Card – Construction Safety
- First Aid Certificate (Current)
- Full Australian Driver’s License
Timeline
Gatehouse Officer / Site Administrator
Qenos Pty Ltd
01.2024 - Current
Gatehouse & Access Coordinator
CSA Pty Ltd – DOW Chemical
03.2022 - 12.2023
Customer Service & Security Support (Casual)
Wilson Security – Barwon Health
02.2021 - 01.2025
Administrative Support & Access Officer
SECOM Australia – NDIA National Office
12.2019 - 01.2023
Reception & Admin Support (Gatehouse Roles)
Robuck Security / CSA Assets Security
01.2017 - 01.2019
Mobile Patrol Officer
Southern Cross Security
Security Control Room Officer
BRI Security, RMIT University
Sales & Customer Engagement Representative
Energy Australia
MBA - undefined
Holmes Institute