Dilbagh Singh
Melbourne
Summary
Dynamic professional with extensive experience in customer service and patient care, notably at First Choice Care Nursing Agency. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. committed to maintaining high standards of care and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bus Driver
Ventura Bus Pty Ltd.
09.2017 - Current
- Operated buses safely while adhering to traffic regulations and company policies.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- effectively follow all the safety protocols and reporting back to base as per company policies.
- Resolved passenger inquiries and complaints effectively, enhancing overall customer satisfaction.
Assistant in Nursing
First Choice Care Nursing Agency
02.2010 - 07.2017
- Provided patient care, including bathing, grooming, and dressing, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare supervisor.
- experienced working across the Princess Alexandra hospital, Lady Cliento children's hospital, Wesley hospital and Redland bay hospital, in aged care and working with children.
- effective interpersonal, communication and teamwork skills with a demonstrated ability in establishing good working relationships.
- ExcellentTime management problem solving, organisational skills working in a fast paced environment comm time management Sol
- committee to patient safe tea comfort and privacy with an understanding of confidentiality and duty of care
- skilled in providing personal care and safety to patients with ongoing consolationwith register nose and other staff members.
- Dedicated in assisting the care team by providing helpful comforting and compassionate care to patients and families.
- Demonstrated ability to interact with the client from diverse cultures and backgrounds.
- Maintain high standards of hygienic level for general well and infection control.
- Up to date knowledge of manual handling CPR and BLs techniques.
- Flexible friendly with the ability to adjust to new environments easily.
Chef
Punjab Curry Club
01.2012 - 05.2012
- Developed and executed diverse menu items reflecting traditional Punjabi cuisine.
- Managed kitchen operations ensuring high standards of food quality and presentation.
- Trained and mentored junior chefs in culinary techniques and safety practices.
- Streamlined food preparation processes to enhance efficiency and reduce waste.
Taxi Driver
Yellow Cabs.
06.2006 - 12.2009
- Navigated city routes efficiently, ensuring timely passenger arrivals.
- Maintained vehicle cleanliness and operational readiness for daily service.
- Provided exceptional customer service, addressing passenger inquiries and needs promptly.
- Managed fare transactions accurately, handling cash and electronic payments securely.
Education
Certificate 3 in Aged Care Work - Aged Care
Nursing Victorian College of Health And Nursing
Melbourne, VIC06-2009
Advanced Diploma - Hospitality Management
Hospitality Management Sunshine College of Management Private Limited
Melbourne, VIC04-2009
Diploma Computer Science And Engineering - Computer Engineering
S.B.S Polytechnic And Pharmacy College.
Punjab, India.05-2005
Skills
Effective communicator
Team player
Data analysis and problems solving skills
Negotiations
Customer relationship management
Effective verbal and writing
Certification
- current working with children check.
- current driving licence.
Timeline
Bus Driver
Ventura Bus Pty Ltd.
09.2017 - Current
Chef
Punjab Curry Club
01.2012 - 05.2012
Assistant in Nursing
First Choice Care Nursing Agency
02.2010 - 07.2017
Taxi Driver
Yellow Cabs.
06.2006 - 12.2009
Certificate 3 in Aged Care Work - Aged Care
Nursing Victorian College of Health And Nursing
Advanced Diploma - Hospitality Management
Hospitality Management Sunshine College of Management Private Limited
Diploma Computer Science And Engineering - Computer Engineering
S.B.S Polytechnic And Pharmacy College.