DILEK SENGEL
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Brings a positive attitude and unwavering commitment to continuous learning and growth. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Shared Services Consultant, Receivables and Payables, Corporate Services
TRANSPORT FOR NSW
10.2022 - 03.2024
- Investigated multiple revenue systems discrepancies to reconcile banking, remitting, dishonored payments, merchant bank accounts and unclaimed monies accounts in accordance with relevant legislations, policies and guidelines
- Administratered and executed third parties’ remittances, accounting of credit card payments, collections and cash deliveries by cash collection agencies, examined variances and undertook analysis of discrepancies in a timely fashion
- Performed 52 end of month general ledger Balance Sheet reconciliations, ensuring accuracy and meeting deadlines
- Receipting, journal entries, allocation and reconciliation of payments received by vendors
- Provided high-quality and accurate processing of financial accounting transactions and enquiries, ensuring that issues are resolved and in compliance with legislation, policies and accounting standards
- Conducted audit support as part of financial audits for NSW Audit Office, month end support for relevant departments to ensure general ledgers have balanced and are accounted for and in compliance with the Australian Accounting Standards and Treasury guidance
- Provided processing support across all aspects of the transaction lifecycle including, journal posting, clearing general ledger, investigating project allocation
- Completed time dependent high-volume processing, maintenance and reports within scheduled time constraints
- Following standard operating procedures consistently to ensure financial accounting processing is in compliance with legislation, policies and accounting standards
Credit Analyst
MACQUARIE GROUP
12.2021 - 03.2022
- Assessed line of credit applications within the company’s credit policy guidelines
- Analyzed customers complete financial position, credit repayment history and conduct affordability assessments
- Analyzed application data to determine creditworthiness and approval amounts
- Liaised with brokers to ensure a high level of credit analysis
- Understanding and identifying customers’ needs and tailoring an appropriate financial solution
- Produced documentation for analysis, policy, process, systems and projects for knowledge retention, record-keeping and consistency purposes
- Increased internal team performance and capabilities through knowledge-sharing, automation and simplification of processes, data, reports and controls
Home Loan Consultant
COMMONWEALTH BANK OF AUSTRALIA
09.2020 - 11.2021
- Provided exceptional levels of customer service by responding to our customers as well as internal and external mortgage brokers
- Prepared vetted leads to mortgage brokers requiring pre-approval on home loans
- Performed Pre-qualification and determining opportunities for personal loans, car loans, and asset finance customers to a 3rd party provider
- Built and maintained strong relationships with customers
- Excellent objection handling, strong resilience, negotiation and sales skills
- Well organized and maintains high level of compliance
- Made high volumes (150+) of outbound calls daily to customers to identify their financial needs
- Ran Daily statistics report demonstrating team results
- Maintained current knowledge of funding policies, rate changes and government grants
- Maintained high quality data standard by ensuring all customer information
Medical Consumables Coordinator
PHILIPS HEALTHCARE
04.2019 - 08.2020
- Provide customers support with their Philips product needs through provision of effective receiving, processing, tracking, dispatch and invoicing procedures according to set KPI's
- Assisted customers with their disputes and provide credits on accounts payable where required
- Collated and prepare raw data into weekly presentation formats, facilitate discussions with relevant stakeholders around statistics and trends related to orders based on volume and revenue
- Owned and maintained data management within our Medical Consumables Department
- Liaised with key stakeholders including Philips Product and Sales Managers, Channel Partners, End Customers, Operations Team and Management
- Built and maintained customer relationships to maximize customer retention
- Tracked orders and provided specific delivery details via POD’s
- Engaged with 3rd party logistics providers for warehousing and transport related matters
- Investigate and process customer returns and warranties in a timely manner according to set KPI's
- Participate and complete annual stock takes and inventory reconciliations
- Involved in project team to improve telephony IVR and messages for customers
- Involved and partook in UAT Testing for newly established Robotic Process Automation platform, B2B / B2C Online Commerce Store
- Owned and maintained EDI platform, B2B / B2C Online Commerce Store and raise IT Tickets where required
Education
Diploma of Financial Planning - RG146 Qualification
Monarch Institute
Sydney, NSW01.2021
Bachelor of Business and Commerce - International Business
Western Sydney University
Sydney01.2015
Certificate IV in Financial Services - Accounting
TAFE NSW
Sydney01.2011
Skills
- Advanced SAP Proficiency
- Advanced Excel Proficiency
- Microsoft Outlook, PowerPoint, Word, Visio Proficient
- Power BI Proficiency
- Detail-oriented data analysis
- Customer-Centric Service Delivery
- Document Management Expertise
- Progress Tracking
- Strong Organizational Skills
Personal Information
- Residency: Australian Citizen
- Notice Period: 1 week
Timeline
Shared Services Consultant, Receivables and Payables, Corporate Services
TRANSPORT FOR NSW
10.2022 - 03.2024
Credit Analyst
MACQUARIE GROUP
12.2021 - 03.2022
Home Loan Consultant
COMMONWEALTH BANK OF AUSTRALIA
09.2020 - 11.2021
Medical Consumables Coordinator
PHILIPS HEALTHCARE
04.2019 - 08.2020
Diploma of Financial Planning - RG146 Qualification
Monarch Institute
Bachelor of Business and Commerce - International Business
Western Sydney University
Certificate IV in Financial Services - Accounting
TAFE NSW
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