Hi, I’m
DILIA DANIELA OTERO LUNA
Gold Coast,QLD
Summary
Responsible, professional person always focused on providing quality service to customers. I am reliable, excellent on-time deliver of tasks, tidy, clean, organized, adaptable, friendly, receptive and fast learner. I have more than 5 years experience on retail. Excellent team member, with the capacity of solving problems effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional floral designer with solid experience in creating stunning floral arrangements and providing exceptional customer service. Strong focus on team collaboration and achieving results, adapting smoothly to changing needs. Skilled in floral design, plant care and sales. Known for creativity, reliability, and positive attitude.
Overview
14
years of professional experience
Work History
LYNCH GROUP AUTRALIA Pty Ltd
FLORIST, Shop Manager
12.2021 - 10.2024
Job overview
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Reduced waste by accurately estimating materials needed for arrangements and repurposing leftovers in creative ways.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Utilized floral design techniques to craft unique floral arrangements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
- Provided customers with care directions for flower arrangements.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Enhanced visual appeal of shop with innovative display techniques, attracting more foot traffic.
- Merchandiser
Rosita Flower Shop
Florist
01.2016 - 01.2021
Job overview
- Company Overview: www.rositaflowers.com.au
- In charge of the store, I am working as a Florist, always keep the store supplied with flowers, arrangements etc
- I Make an arrangements, Bouquets, and formal orders, organize the flowers, Make arrangements for order, make paper, organize the cold room avoid the list of missing flowers, send the Inventory, customer service directly in the store, close and opened the store
- Deliveries
- Www.rositaflowers.com.au
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Executed visual merchandising strategies to attract customers and drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Zara Home Gold Coast
Sales Assistant
05.2018 - 08.2018
Job overview
- Company Overview: www.zara.com.au
- Sales Assistant, Cashier, Costumer cervices, Organize the store
- Www.zara.com.au
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Di Vino Comercializadora, C.A.
Brand Manager
01.2011 - 01.2014
Job overview
- Company Overview: (Wine Importer and Distributor)
- Coordination and direction of guidelines for advertising in the media and social networks
- Absolute control and management of the website
- Organization and coordination of events and tastings with important personalities in the field
- Planning and logistics of visits from abroad as winemakers, representative of the wineries, merchandiser, etc
- (Wine Importer and Distributor)
Education
EIP
Advance Diploma from Management (Human Resources)
01.2018
Imagine Education
Diploma from Leadership and Management
01.2016
Imagine Education
Certificate III from Child care
01.2015
Imagine Education
English Course
01.2014
CDD Centro Diseño Digital
Digital Design Short Course from Photoshop, Illustrator and InDesign CS 5.1
05.2012
Universidad Central de Venezuela
Degree from Social Communication- Media
01.2008
Skills
- Flower arranging
- Sales and service-oriented
- Customer Service-Oriented
- Plant care and handling
- Arrangement creation
- Care and handling techniques
- Creative vision
- Creative floral design
- Inventory management and ordering
- Client engagement and assistance
- Client Consultations
- Merchandising and displays
- Preservation methods
- Bouquet Wrapping
- Inventory Maintenance
- Floral Preservation
- Merchandise display assembly
- Problem-Solving
- Large order fulfillment
- Problem-solving abilities
- Teamwork and Collaboration
- Quality Control
Profile
English, Spanish, Responsible, Professional, Reliable, Excellent on-time delivery of tasks, Tidy, Clean, Organized, Adaptable, Friendly, Receptive, Fast learner, 5, Retail
Workauthorization
Able to work Part-Time or Full time legally.
Availability
Immediate start
Accomplishments
- Achieved optimize the appearance of the store through effectively helping with in an organized and display-specific manner of the flowers.
- The store's merchandising was optimized and sales increased thanks to the organization of the display and the variety of products.
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
Fitness and well-being, Pilates, Yoga and functional exercises. Hiking, traveling, creative, I like the sea, reading, nature and animals.
Timeline
FLORIST, Shop Manager
LYNCH GROUP AUTRALIA Pty Ltd
12.2021 - 10.2024
Sales Assistant
Zara Home Gold Coast
05.2018 - 08.2018
Florist
Rosita Flower Shop
01.2016 - 01.2021
Brand Manager
Di Vino Comercializadora, C.A.
01.2011 - 01.2014
Imagine Education
Diploma from Leadership and Management
Imagine Education
Certificate III from Child care
Imagine Education
English Course
CDD Centro Diseño Digital
Digital Design Short Course from Photoshop, Illustrator and InDesign CS 5.1
Universidad Central de Venezuela
Degree from Social Communication- Media
EIP
Advance Diploma from Management (Human Resources)
Similar Profiles
Alberto CalubAlberto Calub
Boilermaker/Welder at DJ LYNCH ENGINEERING PTY LTDBoilermaker/Welder at DJ LYNCH ENGINEERING PTY LTD
Gregory GulyasGregory Gulyas
Senior Motor Fleet Underwriter NSW /ACT at Allianz AutraliaSenior Motor Fleet Underwriter NSW /ACT at Allianz Autralia
Aem-On ChantakunAem-On Chantakun
Warehouse Worker at Lynch GroupWarehouse Worker at Lynch Group
Stephen EbuteStephen Ebute
Support Worker - Intensive Team at Churches Of Christ CareSupport Worker - Intensive Team at Churches Of Christ Care
Georgia CheersGeorgia Cheers
Receptionist/Chiropractic Assistant at Forest Lake ChiropracticReceptionist/Chiropractic Assistant at Forest Lake Chiropractic