Summary
Overview
Work History
Education
Skills
Timeline
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Dilini Tharaka

Melbourne,Sri Lanka

Summary

Experienced with financial management, customer service, and regulatory compliance. Utilizes in-depth knowledge of banking products to provide informed financial advice and solutions. Track record of building strong client relationships and ensuring high levels of customer satisfaction.

Overview

5
5
years of professional experience

Work History

Junior Executive Officer

National Development Bank PLC
08.2023 - 04.2025
  • Assisted clients with issues or requests and mentored employees on customer service techniques.
  • Assisted with daily cash and ATM balancing.
  • Oversaw branch operations and workflow for consistency.
  • Developed and implemented strategies for top-tier customer service.
  • Contributed to the growth of the bank''s client base through exceptional service delivery and relationship building efforts.
  • Enhanced customer satisfaction with timely resolution of issues and concerns.
  • Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
  • Developed strong relationships with clients, fostering trust and loyalty to the bank.

Audit Executive

Araliya Management Services (Pvt) Ltd
01.2022 - 03.2023
  • Processed and recorded journal entries related to various financial transactions.
  • Regularly reconciled general ledger accounts to ensure accuracy and completeness of financial data.
  • Reviewed transactions recorded in the general ledger to identify discrepancies and ensure proper documentation.
  • Prepared reconciliation reports for management review, highlighting significant variances and trends.
  • Prepared reconciliation reports for management review, highlighting significant variances and trends.

Accounts Payable Coordinator

MAS Legato (Pvt) Ltd
12.2019 - 12.2020
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Processed check disbursements and reconciled related ledger.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Reduced late payment fees through timely and accurate invoice management.
  • Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.

Education

Master Of Professional Accounting (Reading) -

Central Queensland University
Melbourne, VIC

Bachelor Of Commerce( Special) Degree -

University of Sri Jayewardenepura
Colombo
2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking
  • Time management
  • Team leadership
  • Customer service management
  • Customer relationship management
  • Inventory tracking and management
  • Administrative management
  • Payroll administration and timekeeping
  • Accounts payable and receivable

Timeline

Junior Executive Officer

National Development Bank PLC
08.2023 - 04.2025

Audit Executive

Araliya Management Services (Pvt) Ltd
01.2022 - 03.2023

Accounts Payable Coordinator

MAS Legato (Pvt) Ltd
12.2019 - 12.2020

Master Of Professional Accounting (Reading) -

Central Queensland University

Bachelor Of Commerce( Special) Degree -

University of Sri Jayewardenepura

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Dilini Tharaka