Hi, I’m
Dilip Kumar
Summer Hill,NSW
Summary
Senior Associate Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multi-tasking person. Self motivated and also make sure that the fellow colleagues are also motivated when required. Very good in time management and also make sure that the task is been finished on time by the entire team. Willing to grow along with the team and the organization.
Overview
9
years of professional experience
Work History
Foodhub
Senior Account Manager
02.2021 - 05.2022
Job overview
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Provided new ideas for the client in developing his business
- Contacted client on a weekly basis to understand his needs and also resolved if the client has any queries.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Tech Mahindra
Senior Associate
03.2019 - 12.2020
Job overview
- Internet queries - Working on modem and also checking the stability of the line
- Handling customers with utmost priority and also making sure that their issue has been resolved
- Contact: -Lokesh 900309117
G.K.enterprises
Stock manager
11.2016 - 03.2019
Job overview
- Researched and updated all required materials needed for firm and partners
- Implemented marketing strategies which resulted in growth of customer base
- Developed new process for employee evaluation which resulted in marked performance improvements
- Entered details such as payments, account information and call logs into system
- Verified data integrity and accuracy
- Contact: -Karthik 9789923504
Intelenet Global Services Ambit ITpark
Senior Associate
10.2014 - 09.2016
Job overview
- Assigned tasks, reviewed performance and devised improvement plans or corrections
- Completed training in topics such as credit management and civil court practices to maintain up to date knowledge
- Processed payments and applied to customer balances
- Copied, logged and scanned supporting documentation and placed all information in client files
- Worked with KYC and background verification
- Requested documents if required .-
- Verified data integrity and accuracy
- Produced documentation, status reports and presentations
- Released funds for customer after the approval of their loan
- Verified Customers submitted documents for their loan processing
- Later started checking the cases worked by other Associate's
- LECM Checking
- Floor walker for 3 months
- Handled supervisors call whenever required
CSS Corp
Senior Support Engineer
02.2013 - 05.2014
Job overview
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Achieved target on consistent basis by providing excellent solution to the customer
- Responded to the customer requests via telephone and email and also effectively answered their questions and inquiries
- Worked for Mac (Apple) on their cloud product called Paralles Desktop
- Created boardroom and courtroom multimedia presentations including video and text sync'd depositions for enhanced understanding - Recovered clients data from their crash.
Education
College
Hindustan University
2012
Seetha Kingston House Matriculation Higher Secondary School
2008
Skills
- SKILLS
- Team leadership - Staff Development - Data Entry - Reporting writing
- Strong verbal Communication - Conflict Resolution - Self Motivated - Extremely Organized - Time Management - Excellent Document verification
- Excellent in presenting - Presentation
- Languages - Full Professional Proficiency - Tamil and English
Timeline
Senior Account Manager
Foodhub
02.2021 - 05.2022
Senior Associate
Tech Mahindra
03.2019 - 12.2020
Stock manager
G.K.enterprises
11.2016 - 03.2019
Senior Associate
Intelenet Global Services Ambit ITpark
10.2014 - 09.2016
Senior Support Engineer
CSS Corp
02.2013 - 05.2014
College
Hindustan University
Seetha Kingston House Matriculation Higher Secondary School
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