Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

DILIP PAHUJA

Southbank,VIC
DILIP PAHUJA

Summary

Highly Driven and Passionate Business Analyst offering 5+ years of demonstrated experience in the Information technology and Service industry. Ability to handle complex projects and eliminate critical issues with deep analytical and strong interpersonal skills. Working with cross functional teams for supporting client needs to bridge the gap between business and technology for facilitating Business- IT alignment to deliver high quality software. Sound experience across banking, hospitality, retail logistics and supply chain sector backed with a strong academic background (High Distinction) attained through the Master’s Degree focused in Information Systems from the University of Melbourne.

Overview

7
years of professional experience
1
Certificate

Work History

TIC GROUP
Tottenham, VIC

Senior Technical Business Analyst
04.2019 - Current

Job overview

Working as a Senior Technical Business analyst in an Agile SaaS cloud platform of TIC called “Solvup” specialising in the automation and improvement of customers returns process using powerful business rules management in the retail space across major retailers in Australia and NewZealand.

Key clients include JBHIFI, TheGoodGuys, Kogan, Myer, Officeworks and NoelLeeming.


My BAU/Key Responsibilities include;


  • Conducting interviews and workshops with business users and key stakeholders for elicitation, analysis and documentation of user requirements.
  • Translation of business/user requirements into workable technical specifications for the development team with front end design mockups and wireframes created using Miro and InVision.
  • Develop and manage SCRUM Sprint backlog with user stories, epics and burnup reports and dashboards in JIRA for project tracking.
  • Liaise with product owners, account managers and other key business stakeholders for drafting SOW and RFPS for potential clients.
  • Write Acceptance Criteria, Done Criteria on JIRA tickets, create confluence pages for detailed documentation of the process flows from “As Is To Be” Process Remodelling for gap analysis in requirement scoping.
  • Working with the dev team to map out project strategy and technical delivery plan using the JIRA suite and BPMN process flows swim lanes using Lucid chart and Visio.
  • Analyse and query the retailer SKU data to generate bespoke dashboards and reports using Business intelligence tools such as PowerBI and Tableau.
  • Conduct sprint reviews and demos with the account managers, product owners and other relevant CX stakeholders prior to release.
  • Organise spring retrospectives and daily stand ups with the development team to analyse and improve future deliveries and reduce turnaround time for planning the next sprint release.

Bayne Recruitment
Melbourne, Victoria

Business Analyst
09.2018 - 02.2019

Job overview

  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Worked in project team to map out pipelines of current and planned major construction projects in Victoria and analyze skills requirements for these projects.
  • Analyzed skills requirements for these projects, and timeline for when they will come live, against business database of resumes so that business can make informed decisions about which will be the best candidates to put forward for each project.
  • Cleaned data around major Victorian projects, explored development of an API interface to link that data with the business CRM and suggested alternative IT solutions and business processes that could meet that need.

Melbourne Racing Club
Caulfield, VIC

Junior Business Analyst/Data Analyst
07.2017 - 08.2018

Job overview

  • Cleaned and sourced missing data into usable formats
  • Organized and re-formatted raw data to convert into report specific data to create visualization in reporting tools for project and executive teams
  • Analyzed data sets to find correlation between gaming performance and food and beverage covers.
    Generated reports in Tableau, IBM SPSS and Excel to analyze day wise trends and patterns and provided insights on gaming performance of various venues in Melbourne Racing Cub

Credence Analytics
Mumbai, Maharashtra

Business Analyst Intern
11.2013 - 01.2016

Job overview

  • Gathered, analysed and conducted elicitation, of the client’s business requirements into functional documentation by understanding the business logic
  • Worked in an Agile environment by iterative development of the user stories
  • Used Kanban boards in daily stand-up meetings and JIRA for project’s tracking
  • Communicated effectively with external clients and internal teams to deliver business requirements.
  • Coordinated the change between the development team and the delivery team for all development releases.

Education

University of Melbourne
, Parkville, VIC

Master of Science from Management Information Systems
12.2017

University Overview

Received High Distinction (HD) Grade with the Certificate of Honor for my overall academic excellence in the University of Melbourne from the Vice Chancellor.


Skills

  • Business Process Mapping
  • Requirements Elicitation
  • Conducting Workshops
  • Organising Sprint Planning Sessions
  • Documenting business flows
  • Agile Methodology
  • Design As-is-to-be process diagrams
  • Atlassian JIRA
  • Confluence
  • Project Tracking/Management
  • Data Warehousing
  • Scrum Methodology
  • MySQL
  • ERP/POS integration
  • Regression Testing
  • Power BI reporting

Accomplishments

  • Designed and implemented integration requirements of the PLC system to automate the scanning process in the warehouse reducing the cost and manual labor by 40%
  • Led the development team to integrate the JB Pos System into SaaS platform with APIs thus reducing the customer returns by 20%
  • Coordinated cross functional teams and provided business analysis and technical specification for onboarding new retailers from Australia and NZ with other third party insurance providers increasing company revenue by 45%
  • Designed workflow for the new front end formbuilder module for easy configuration of the new retailers into the system thus reducing onboarding time by 30%
  • Designed roadmap for transitioning manual legacy reports into power bi reports to integrate with retailers reporting process reducing reporting efforts by 60%

Certification


  • CBAP - Certified Business Analysis Professional-IIBA
  • SAS Programming Essentials- Lynda
  • Learning Salesforce- Lynda
  • SQL Statistics Essential learning- Lynda
  • Lean Six Sigma- Green Belt-CSSC
  • GS1 Academic Certificate


Timeline

Senior Technical Business Analyst

TIC GROUP
04.2019 - Current

Business Analyst

Bayne Recruitment
09.2018 - 02.2019

Junior Business Analyst/Data Analyst

Melbourne Racing Club
07.2017 - 08.2018

Business Analyst Intern

Credence Analytics
11.2013 - 01.2016

University of Melbourne

Master of Science from Management Information Systems


  • CBAP - Certified Business Analysis Professional-IIBA
  • SAS Programming Essentials- Lynda
  • Learning Salesforce- Lynda
  • SQL Statistics Essential learning- Lynda
  • Lean Six Sigma- Green Belt-CSSC
  • GS1 Academic Certificate


DILIP PAHUJA