Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dilip Kumar Sharma

Ingleburn,NSW

Summary

Collaborative leader with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Manager

Nick Scali Ltd
07.2017 - Current
  • Store operations - Including presentation, merchandising, pricing, customer experience and store performance.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.
  • People leadership – Experience in leading team, including coaching, and mentoring high performing team to promote, motivate and build strong team culture
  • Cross-trained existing employees to maximize team agility and performance.
  • Experience with reporting and using results to support training, set team goals and meet team targets
  • Risk and compliance - Minimising, stock loss and providing a healthy & safe working environment for staff
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Operationally excellence and experienced with stock control and visual merchandising
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Strong organizational skills and ability to multitask and effectively time manage to support team and achieve business objectives
  • Self-driven and able to work autonomously or in team environment.

Manager / F.I.T

Harvey Norman
05.2016 - 06.2017
  • Store operations - including presentation, merchandising, pricing, customer experience and store performance
  • People leadership - attracting, training, and engaging a team made up of employees and volunteers
  • Store performance - ensuring sales targets are met, reporting and analysis of financial results
  • Improved safety procedures to create safe working conditions for workers.
  • Risk and compliance - minimising stock loss and providing a safe working environment for staff
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Regional Manager

Future Group India
01.2006 - 01.2016
  • Team Leadership
  • Budgeting & Cost Controls / P&L
  • Customer Service Excellence.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Developed vendor network of contacts to drive down costs and increase revenues.
  • Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Generated financial and operational reports to assist management with business strategy.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

MBA - Marketing Management And Research

Sikkim Maniple University
Maniple (India)
12.2012

Skills

  • Training Supervising & Appraising of Staff
  • Ensuring Compliance with Health & Safety Legislation
  • Maintaining Statistical & Financial Records
  • Excellent IT Skills
  • Staff Training and Development
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working

Timeline

Manager

Nick Scali Ltd
07.2017 - Current

Manager / F.I.T

Harvey Norman
05.2016 - 06.2017

Regional Manager

Future Group India
01.2006 - 01.2016

MBA - Marketing Management And Research

Sikkim Maniple University

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Dilip Kumar Sharma