DILIP KUMAR CH
Melbourne,VIC
Summary
Ambitious Business Development Executive well-versed in recruiting, developing and retaining top-performing teams. Practiced in building strategic relationships to facilitate key business initiatives.
Skilled in sales and customer relationship management, with background in diverse sales environments.
Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Officer
Probe Cx Pty Ltd
Melbourne, Victoria
12.2021 - 02.2023
- Negotiated payment plans and arrangements.
- Analyzed customer financial situations to negotiate payment plans and settlement agreements.
- Collected delinquent accounts by contacting customers via telephone, email and mail.
- Verified, documented and updated customer account information.
- Negotiated credit extensions and waivers when necessary.
- Documented collection activities in customer accounts utilizing computerized system.
- Accepted and processed customer payments and applied toward account balances.
- Prepared monthly reports detailing the status of each account assigned for collection.
Executive Supervisor
Brasserie Bread Pty Ltd
Gold Coast, Queensland
07.2019 - 10.2021
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Complied with company policies, objectives and communication goals.
- Assigned tasks to subordinates, monitored progress and provided guidance where needed.
Business Development Executive
Grepthor Software Solutions Pty Ltd
Hyderabad, Telangana
12.2016 - 09.2018
- Maintained a database of contacts from prospective clients for future follow-ups.
- Identified customer needs by asking questions and advising on best solutions.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Negotiated contracts with clients for new business development initiatives.
- Produced sales documents, finalized deals and filed records.
Education
Master of Science - Business Communication
Torrens University Australia
Brisbane, QLD09-2022
Batchelor of Technology in Electrical And Communication Engineering - Information And Communication Technology
MLR Institute of Technology And Management
India08-2016
Skills
- Business development and planning
- Business service marketing
- Research
- Marketing
- Lead prospecting
- New business development
- Revenue generation
- Project management
- Work force management
Languages
English
Professional
Telugu
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Digital Marketing
Accomplishments
- Cricket
- Volley Ball
Affiliations
- Atheletics
Timeline
Collections Officer
Probe Cx Pty Ltd
12.2021 - 02.2023
Executive Supervisor
Brasserie Bread Pty Ltd
07.2019 - 10.2021
Business Development Executive
Grepthor Software Solutions Pty Ltd
12.2016 - 09.2018
- Digital Marketing
Master of Science - Business Communication
Torrens University Australia
Batchelor of Technology in Electrical And Communication Engineering - Information And Communication Technology
MLR Institute of Technology And Management
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