Dilkash Bhardwaj
Adelaide,SA
Summary
Experienced IT Officer with implementation and project management abilities. Willingness to take on added responsibilities to meet team goals. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in project planning and deployment.
Overview
7
7
years of professional experience
Work History
IT Officer
The Jewellery Group
09.2022 - Current
- Manage and maintain Windows servers.
- Perform system backups operations.
- Configure and manage network devices (routers, switches, firewalls).
- Monitor system performance and troubleshoot issues.
- Implement security protocols.
- Administer Active Directory and user access control.
- Install and configure software, applications, and updates.
- Ensure network security through firewall and VPN -configurations by co-ordinating with third party.
- Maintain system documentation and asset inventory.
- Perform system upgrades and hardware replacements.
- Support and train end users on system operations.
- Manage and monitor cloud-based environments (Azure).
- Implement and manage virtualization technologies (VMware, Hyper-V).
- Oversee file systems, storage solutions.
- Ensure compliance with IT security policies and regulations.
- Maintains MDM to keep organisations devices under compliance.
Console Operator
On The Run
03.2022 - 08.2022
- Wrote detailed narrative reports and maintained daily activity reports.
- Observed and reported suspicious activities and persons.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Serving over 40 customers per day.
Help Desk Support Intern
Kent Institute
11.2021 - 02.2022
- Replacements of faulty models and components.
- Applying various methods to resolve issues within hardware, software or network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Carried out day-day-day duties accurately and efficiently.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped existing students and created 63 new profiles for new students.
Capstone Project
Online Business Provider
07.2021 - 11.2021
- Developed user interfaces with modern frameworks HTML5 and CSS in a team.
- Designed and implemented web components across new and existing designs.
- Participated in project development through entire Software Development Lifecycle (SDLC).
- Troubleshot and debugged code ensuring compatibility with devices, browsers, and operating systems.
Customer Service Representative
Tasman Meats
04.2018 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Information Technology - Cyber Security
Kent Institute
Melbourne, VIC11.2021
Certificate - Accounting
Victoria University
Melbourne, VIC10.2018
Skills
- Operating Systems: Windows Server, macOS and basic Linux
- Networking: TCP/IP, DNS, DHCP, VPN, Firewalls
- Virtualization: VMware, Hyper-V
- Cloud Platforms: Azure, Google Cloud
- System Security: Vulnerability Assessment, Patch Management
- Backup & Recovery: Veeam
- Monitoring & Performance: Ninja One, Automate and MS Defender
- Storage Management: NAS and Azure
- Email Servers: Exchange
- Active Directory & LDAP: User Management, Group Policies
- Troubleshooting: Ping, Traceroute, Netstat, nslookup
- Documentation: Technical Documentation, Change Management
- Client Support: End User Support, Communication Skills
Accomplishments
- Led a team of six staff members, providing guidance and support to ensure efficient project execution.
- Collaborated in the development of a Capstone project, working alongside a team of six to achieve project milestones.
- Managed the tablet rollout across multiple stores using Mobile Device Management (MDM) to ensure seamless deployment and configuration.
- Spearheaded the upgrade project for 85 endpoints, transitioning from Windows 10 to Windows 11, including hardware model upgrades, cable replacements, and inventory management for outdated equipment.
- Coordinated the network transition from MPLS to SD-WAN across 70 stores, contributing to the project team to ensure successful implementation.
- Assisted in the POS upgrade, implementing necessary changes to both the user interface and backend systems to meet evolving business requirements.
Timeline
IT Officer
The Jewellery Group
09.2022 - Current
Console Operator
On The Run
03.2022 - 08.2022
Help Desk Support Intern
Kent Institute
11.2021 - 02.2022
Capstone Project
Online Business Provider
07.2021 - 11.2021
Customer Service Representative
Tasman Meats
04.2018 - 05.2021
Bachelor of Information Technology - Cyber Security
Kent Institute
Certificate - Accounting
Victoria University
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