Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dillon Edwards

Adelaide,SA

Summary

I have over 10 years experience in food and hospitality and customer services. Proven in enhancing customer satisfaction and loyalty and adept in cash management and customer complaint resolution. Demonstrated reliability and empathy, successfully managing high-pressure situations and improving customer relationships. Skilled in active listening and cash handling, consistently exceeding service goals by fostering strong customer connections. People’s person I have excellent customer services skills. Fun bubbly and love working in a team environment.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Chicken Home Blakeview
04.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Cash and eftpos handling
  • Answering phone calls
  • Kitchen hand/dishes
  • Using the grill and fryers
  • Cleaning during closing
  • Rotating salads and maintaining cleanliness
  • Answering phone orders
  • Checking stock list
  • Refilling drinks

Waitress

21st Cafe Elizabeth
10.2016 - 10.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Customer Service Manager

That Kiwi Place/cafe
08.2014 - 10.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints by proactively identifying and addressing common issues.

• cash handling/eftpos transactions

• Kept a tidy environment

• rotated stock

Customer Service Cashier

Elizabeth Chicken Shop
01.2012 - 10.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

Fremont-Elizabeth City High School
Elizabeth, SA
08.2013

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Guest Services
  • Cash Management
  • Product Knowledge
  • Customer Focus
  • Cash handling expertise
  • Refund handling
  • Merchandise Restocking
  • Up-selling techniques
  • Customer Relationship Management (CRM)
  • Strong numeracy
  • Problem-Solving
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Team Collaboration
  • Active Listening
  • Cash Register Operation
  • Order Taking
  • Relationship Building

Timeline

Customer Service Representative

Chicken Home Blakeview
04.2021 - 07.2023

Waitress

21st Cafe Elizabeth
10.2016 - 10.2018

Customer Service Manager

That Kiwi Place/cafe
08.2014 - 10.2016

Customer Service Cashier

Elizabeth Chicken Shop
01.2012 - 10.2014

Fremont-Elizabeth City High School
Dillon Edwards