DILNAZ LOKA

• Training new employees and providing ongoing support and feedback to enhance team performance
• Handling customer service complaints and ensuring that guests had a positive dining experience
• Engaging directly with customers to take orders, resolve concerns/complaints, and ensuring a high level of satisfaction, demonstrating strong interpersonal and communication skills
• Managing and controlling inventory levels, maintaining cleanliness and organising catering events
• Coordinating with owners and co-workers to implement procedures and improve overall efficiency
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
• Ensured adherence to health and safety regulations
• Facilitated clear and efficient communication with co-workers and owners
• Demonstrated strong problem-solving abilities by addressing unexpected challenges and implementing solutions to maintain service quality and efficiency
• Managed cash transactions, including counting and reconciling cash at the end of shifts, and handled financial documentation with accuracy and integrity

As the fourth year representative, my primary role has been to keep my cohort informed about upcoming events, initiatives, and opportunities provided by the NDSLS. This involves maintaining regular communication, being approachable for questions, and collaborating with the committee to deliver timely and relevant information to your cohort. The main focus is encouraging my peers to engage with the society's activities.