Overview
Work History
Education
Skills
Professionalexperiences
Recreationalactivities
Availabledays
Personalobjective
References
Timeline
Generic

DILRUBA THAPA

BATTERY POINT,TAS

Overview

3
3
years of professional experience

Work History

  • Taking and recording a patient’s temperature, blood pressure, pulse and respiration rates
  • Assisting patients with activities of daily living such as showering, bathing, dressing, grooming, and toileting
  • Preparing patients for an appointment or outings
  • Determining a patient’s needs
  • Maintaining a clean and safe working environment
  • Serving meals to patients then monitoring their eating habits and feed them if necessary and providing meal supplements as needed
  • Keeping patient’s rooms and equipment clean, neat and orderly
  • Observing a residents' health concerns and reporting abnormalities to the Registered Nurse
  • Generally assisting with patients' overall comfort
  • Updating patient records
  • Helping patients to walk, transfer and use a different walking aid
  • Assisted in general ward, special ward (Dementia ward) and palliative care ward
  • Helping other staffs for taking and recording a patient’s temperature, blood pressure, pulse and respiration rates
  • Working with other staffs and assisting patients with activities of daily living such as showering, bathing, dressing, grooming, and toileting
  • Assisting for all housekeeping job, ADLs and manual handling job.

Hotel Front Desk Receptionist

Hotel Grand Chancellor
02.2022 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Utilized strong communication skills to effectively relay important information between staff members and management teams.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
  • Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
  • Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.

CARE GIVER

St. Basil's Annandale
01.2021 - 07.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Education

Bachelors in fashion design -

Namuna College Of Fashion Technology

Certificate III in Aged Care -

Australian Community And Management college
Parramatta, NSW

First Aid HLTAID0011 -

First Aid Pro

Food Handling Certificate -

Environmental Health Australia

Master’s in Professional Accounting Services -

Hobart
Hobart, Tas

Graduate Certificate in Business Studies -

University Of Tasmania

Skills

  • Person care worker
  • Key Worker
  • Client’s Safeguards’ and Wellbeing
  • Person Centred Planning
  • Customer focused
  • Effective Communication
  • Reliable and Punctuality
  • Initiative and Accountability
  • Teamwork
  • Cultural and Linguistic
  • Child Protection
  • Manual Handling
  • Medication Administration
  • Occupational Health and Safety
  • Excellent knowledge of MS Office (Word, Excel, PowerPoint), Photoshop
  • Punctual, reliable and able to use own initiative
  • Experience of dealing with challenging behaviours
  • Possessing a caring and understanding attitude
  • Being flexible in daily work & routines also having own transport & able to travel
  • Energy and enthusiasm to carry out and complete projects
  • Understanding and knowledge of privacy and confidentiality principles
  • Outstanding interpersonal skills
  • Ability to work as part of a team or independently
  • Applying knowledge of own role as part of a team
  • Well-presented and good communication skills
  • Working with diverse individuals and groups
  • Able to work under pressure and problem solving
  • Being open to learning new ideas and techniques

Professionalexperiences

  • Taking and recording a patient’s temperature, blood pressure, pulse and respiration rates.
  • Assisting patients with activities of daily living such as showering, bathing, dressing, grooming, and toileting.
  • Preparing patients for and appointment or outings.
  • Determining a patient’s needs.
  • Maintaining a clean and safe working environment.
  • Serving meals to patients then monitoring their eating habits and feed them if necessary and providing meal supplements as needed.
  • Keeping patient’s rooms and equipment clean, neat and orderly.
  • Observing a residents' health concerns and reporting abnormalities to the Registered Nurse.
  • Generally assisting with patients' overall comfort.
  • Updating patient records.
  • Helping patients to walk, transfer and use a different walking aid.
  • Assisted in general ward, special ward (Dementia ward) and palliative care ward.
  • Helping other staffs for taking and recording a patient’s temperature, blood pressure, pulse and respiration rates.
  • Working with other staffs and assisting patients with activities of daily living such as showering, bathing, dressing, grooming, and toileting.
  • Assisting for all housekeeping job, ADLs and manual handling job.

Recreationalactivities

  • Cooking
  • Gardening
  • Swimming
  • Reading
  • Travelling
  • Basketball

Availabledays

WEEKDAYS / WEEKENDS / AM/PM / SLEEPOVER / All Public holidays

Personalobjective

I am experienced in various aspects of aged / People with Disability care provision, from general domestic duties to the implementation of comprehensive care plans. I have positive working approach as a team worker. With my experience, I have developed relationships based on respect and trust. Hence, I am seeking a role with a quality service provider where I can continue to support people.

References

To Be Provided Upon Request

Timeline

Hotel Front Desk Receptionist

Hotel Grand Chancellor
02.2022 - Current

CARE GIVER

St. Basil's Annandale
01.2021 - 07.2021

Bachelors in fashion design -

Namuna College Of Fashion Technology

Certificate III in Aged Care -

Australian Community And Management college

First Aid HLTAID0011 -

First Aid Pro

Food Handling Certificate -

Environmental Health Australia

Master’s in Professional Accounting Services -

Hobart

Graduate Certificate in Business Studies -

University Of Tasmania

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DILRUBA THAPA