Dilshan Ellawala
Kwinana,WA
Summary
Client-focused Inventory Assistant with advanced skills in action plan development and inventory control management. Adept in investigating inventory discrepancies. Excellent leadership and communication abilities. Offering expertise in travel retail and Customer service with 13 years of experience.
Overview
13
13
years of professional experience
Work History
Inventory Assistant
Qatar Airways
01.2021 - 01.2023
- Improved cycle count discrepancy rates through process improvements and maintaining high levels of data integrity.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Analyze sales trends to anticipate future needs and adjust inventory needs accordingly.
- Generate weekly, monthly, quarterly reports on inventory movements and stock level
- Investigate causes of discrepancies between actual stock count versus system generated reports.
- Planned allocation of resources, materials and equipment for facility.
Warehouse Assistant
Qatar Airways ( Qatar Duty-free)
01.2019 - 01.2021
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Supervised shipping and receiving, distribution and workplace safety.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Retail Assistant
Qatar Airways
01.2015 - 01.2019
- Meet and greet all the guests who are entering the shop floor
- Work together with the leaders to achieve daily and monthly targets
- Work along with the merchandising team to ensure that the display is up to top standards
- Specialized knowledge in watches section in North node core area
- Be vigilant on the shop floor and to ensure the safety and security of the merchandise and passengers
- Work as part of the team to deliver five-star customer experience for passengers
- Cash/Card handling procedures as per company slandered.
Senior Insurance Associate
Asian Alliance Insurance PLC
01.2013 - 01.2015
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation
- Investigated any discrepancies between client's stated needs and actual coverage requirements
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management
- Negotiated terms of agreements with customers regarding coverage options and premiums
- Conducted periodic audits of policy documents to ensure accuracy of information maintained.
Senior Insurance Associate
Janashakthi Insurance PLC
01.2010 - 01.2013
- Reviewed and analyzed complex insurance policies to ensure compliance with applicable laws and regulations
- Analyzed customer data to identify trends in claims, underwriting, and other areas of insurance operations
- Developed strategies for improving customer service standards and increasing efficiency in the department
- Prepared detailed reports on policy renewals and cancellations for management review
- Drafted correspondence responding to inquiries from customers regarding their policies or claims status
- Coordinated and planned investigations of claims to confirm compensability and coverage
- Handling all cheque-related inquiries which are related to motor claims.
Education
MBA - International Business Management
University of The West of Scotland
02.2023
Diploma - Computer
Esoft Computer Studies (pvt) Ltd
09.2006
High School Diploma -
General Certificate of Education (Advanced Level) -
01.2008
General Certificate of Education (Ordinary Level) -
01.2005
Skills
- Storage Organization
- Product identification
- Microsoft Office
- Stock replenishment
- Supply and demand requirements
- Shrink management
- Customer Service
- Inventory Management
- Logistics Planning
- Materials Handling
- Inventory Reconciliation
- Cycle counting
Languages
English
English
Sinhalese
Tamil
Hindi
Drivinglicense
Yes (Sri Lankan)
Personal Information
- Title: Retail | Inventory | Customer Service
- Date of Birth: 05/12/89
- Nationality: Sri Lankan
Timeline
Inventory Assistant
Qatar Airways
01.2021 - 01.2023
Warehouse Assistant
Qatar Airways ( Qatar Duty-free)
01.2019 - 01.2021
Retail Assistant
Qatar Airways
01.2015 - 01.2019
Senior Insurance Associate
Asian Alliance Insurance PLC
01.2013 - 01.2015
Senior Insurance Associate
Janashakthi Insurance PLC
01.2010 - 01.2013
MBA - International Business Management
University of The West of Scotland
Diploma - Computer
Esoft Computer Studies (pvt) Ltd
High School Diploma -
General Certificate of Education (Advanced Level) -
General Certificate of Education (Ordinary Level) -
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