Dilshani Wickramasinghe

I am a dedicated and technically proficient Engineering Professional with a wealth of experience in supporting daily site operations and providing invaluable technical guidance. My expertise lies in analyzing technical issues, drafting meticulous specifications and reports, and conducting comprehensive technical training sessions for both internal teams and external stakeholders. I excel in swiftly resolving technical challenges through various communication channels, all while nurturing strong relationships with vendors and customers alike. My leadership extends to supervising technicians, accurately estimating costs for repairs, and diligently evaluating team performance to ensure alignment with industry benchmarks. I am skilled in AutoCAD layout design and adept at overseeing projects, managing emergencies, and fostering cross-functional collaboration to drive organizational success.

• Best Emerging Employee (2017 - 2018) - Softlogic Computers (Pvt) Ltd.
• Learning Excellence Awards (2017 - 2018) - City & Guilds

• Assist engineering manager on daily operations of sites and provide technical support and guidance.
• Addressing reliability concerns and deploying strategies to resolve them.
• Contributing to the formulation and upkeep of engineering norms.
• Writing Specifications and technical reports.
• Analyze failure appliances with related teams and report to Top Management.
• Conducting Technical training and imparting knowledge to internal employees and external parties. (Demonstrations for Customers)
• Resolve technical issues (via Teams, phone, and email systems).
• Communicate with vendors about technical issues (About High-end UPS/Mobile Printers) via Teams, and mail.
• Supervise in-house & outsourced technicians & plan for manpower.
• Preparing Cost estimations for Technical Repairs.
• Strategizing maintenance tasks including scheduling preventive maintenance and coordinating shutdowns.
• Drawing AutoCAD Layout Diagrams.
• Evaluate the Monthly Performance of the Technical team and presenting to the Top Management. (According to the Company Industrial Standard).
• Coordinate and liaise with customers on new initiatives, major repairs, and maintenance works.
• Oversee and lead a team of engineers in providing M&E services in data centres, especially UPS.
• Overseeing spare parts acquisition and managing inventory.
• Establish and build a good relationship with customers and develop trust and confidence. Perform ad-hoc tasks assigned by the Engineering Manager.
• Collaborate with HR and recruitment on various people and recruitment needs.
• Assist in collating cost charges to facilitate warranty and insurance claims.
• Manage emergency calls & attend to fault calls after office hours.
• Assist manager in handling small projects in clusters.
• Handling contractors on behalf of clients.
• Carrying all technical administration activities associated with engineering delivery.
• Participate in technical proposal developments.

• Date of Birth: 12/23/93
• Gender: Female
• Nationality: Sri Lankan
• Marital Status: Married

• English, Competent
• Sinhala, Native

• Mr. Gamini Fernando, Cross point business solutions (Pvt) Ltd(Head of Operations), Nugegoda, +94778484422, gaminif@outlook.com
• Dilu Vithanage, Bakery Manager, Coles Chadstone Village, 699, Warrigal Rd, Chadstone, VIC 3148, 0433911510, dilu27@gmail.com