Dilsher Singh
Relief Station Officer
Mernda
Summary
Highly skilled and safety-focused rail operations professional with over 13 years of experience at Metro Trains Melbourne, specializing in safety, incident management, and customer service. Proficient in Automatic Block Signalling (ABS) and Occupational Health & Safety, with hands-on expertise in switch panel operations, train marshalling, and PRIDE systems. Skilled in managing unplanned disruptions, medical emergencies, and cross-functional collaboration to ensure seamless rail operations. Committed to Metro’s Zero Harm, Caring, and One Team values, with a strong aspiration to advance into leadership and contribute to Melbourne’s world-class rail network.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Relief Station Officer
Metro Trains Melbourne
03.2011 - Current
- Managed passenger safety and operational efficiency at Eltham Station and other relief locations by monitoring station cameras,control,TCMS, PRIDE, ensuring compliance with safety protocols and Zero Harm principles
- Operated PRIDE systems to monitor train movements, manage disruptions, and document safety/security data
- Coordinated with METROL, station staff, and emergency services during unplanned disruptions and medical emergencies, ensuring minimal delays and passenger safety
- Delivered accurate public announcements, assisted passengers with ticketing and travel information
- Supervised contractors, ensuring adherence to safety procedures and maintaining a secure station environment i.e sign on and sign off protocol
- Qualified and passed Safe working Training (ABS)
- Operated the switch panel at Glen Waverley Station, ensuring safe and efficient train movements
- Gained hands-on experience with hand levers at Hurstbridge Station, coordinating with train drivers and Epping signal panel for train marshalling and yard operations
- Handled station accountancy tasks, processed concession card applications, and managed lost property
- Operated ticketing systems (Metro, V-Line, Country Link) and ensured compliance with procedures
- Supported customers with special needs, providing tailored assistance to enhance their travel experience
- Previous Roles: Lead Station Assistant(Southern Cross), Part-Time Relief Station Officer(Southern Cross) and (Clifton Hill)
Relief Department Manager/Deputy Department Manager
Woolworths Australia
08.2006 - 11.2012
- Maximized sales and profitability by managing inventory, conducting stocktakes, and resolving discrepancies
- Supervised staff, managed schedules, and ensured high standards of customer service during peak times
- Stepped into the role of Department Manager during absences, ensuring continuity of operations and team efficiency
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and reviewing planograms.
Education
Advanced Diploma of Hospitality Management -
William Angliss Institute
Melbourne, VICCertificate III in Rail Safety & Customer Service -
Metro Academy
MelbAutomatic Block Signalling (ABS) - undefined
Occupational Health & Safety Course - undefined
Skills
- Unplanned Disruptions Management
- Emergency Response & Medical Incident Handling
- PRIDE System Operations & Train Movement Coordination
- Signal Switch Panel & Hand Lever Panel Operations
- Metro Connect & Inform Applications
- Switch Panel & Hand Lever Operations
- Advanced Ticketing Systems (MYKI, V-Line, Country Link)
- Ticket Operating Terminal (TOT) & V-Net Systems
Accomplishments
- Unplanned Disruptions Management, Successfully managed critical unplanned disruptions, minimizing delays by maintaining clear communication with METROL, station staff, and passengers.
- Medical & Safety Response, Effectively handled numerous medical emergencies and safety incidents, ensuring passenger safety and coordinating with emergency services for swift resolution.
- Customer Service Excellence, Received multiple commendations for resolving complex MYKi inquiries and enhancing passenger satisfaction through proactive assistance and clear communication.
Career Summary
Experienced professional with a strong background in operational efficiency, safety management, and customer service. At Metro Trains Melbourne, ensured passenger safety, managed disruptions, and operated train systems across multiple stations. At Woolworths Australia, maximized sales, supervised staff, and maintained high service standards. Proven ability to lead teams, resolve complex issues, and ensure smooth operations in dynamic environments.
Certification
Qualified in ABS (Automatic Block Signalling)
Timeline
Qualified in ABS (Automatic Block Signalling)
04-2024
Relief Station Officer
Metro Trains Melbourne
03.2011 - Current
Relief Department Manager/Deputy Department Manager
Woolworths Australia
08.2006 - 11.2012
Automatic Block Signalling (ABS) - undefined
Occupational Health & Safety Course - undefined
Advanced Diploma of Hospitality Management -
William Angliss Institute
Certificate III in Rail Safety & Customer Service -
Metro Academy
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