Dilukshan Kankanamalage

As a Contact Centre Agent I was responsible for both inbound and outbound calls to patients and assist them with their required medical scans and book appointments effectively.

Key Responsibilities :

• Excellent communication skills, both verbal and written, professional phone manner.
• Effectively book appointments i-Med Radiology clinics across Victoria.
• Managed time efficiently in order to complete all tasks within the phone call.
• Assisted team leaders with day-to-day operations, working efficiently and productively with all team members.

As a Rideshare Driver Partner I am responsible for providing exceptional customer service, safe and efficient ride share experience to the customers.

Key Responsibilities :

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
• Developed deep knowledge of local routes and area destinations.

As a Sales Consultant I was responsible for providing exceptional customer satisfaction and achieve daily, weekly and monthly sales targets through inbound calls.

Key Responsibilities :

• Polite phone manner and used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Checked client organization and agreements with company priorities through automating content management systems.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Maximized customer retention by resolving issues quickly.
• Protect company assets while working towards achieving targets (KPI).

As a Porter I was responsible for providing a warm and friendly welcome, escorting our guests to and from their rooms and assist with luggage.

Key Responsibilities :

• Ensure to deliver five‐star luxurious guest experience.
• Protect hotel assets through InterContinental Hotels Group(IHG) policy.
• Communicated with coworkers and managers about completed duties.
• Delivered guest messages quickly and correctly, maintaining information confidentiality.
• Responsible for vehicle valet parking and retrieving.
• Provide information about Melbourne and Australia wide holiday tour destinations.

As a Customer Vehicle Representative (CVR) I was responsible for providing exceptional customer service and sales services to internal and external customers.

Key Responsibilities :

• Ensure a positive customer experience by effective management of rental.
• Sell other Hertz rental options to our valued customers achieving targets (KPI)
• Preparation of vehicles according to Hertz standard and ferry vehicles (Intermediate Driving skills)
• Ensure all features of the vehicles are operational when returned by renting customer

Achievements

• Promoted to the permanent full time position of CVR from Vehicle Service Attendant (VSA) casual position.

As a Crew Trainer I was responsible for training staff and assisting with customer service.

Key Responsibilities :

• Mentored junior employees to improve performance, food safety, and customer service.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Set positive example for team members by providing high-quality, efficient service.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Liaised with other departments to coordinate training activities and resolve any issues or concerns.

Achievements

• Promoted to Crew Trainer position
• Crew Member of the month award recipient