DILUM RATNAYAKE
Summary
A skilled and dedicated senior risk management manager with extensive experience in the banking sector seeking to become an integral driving member of a leading Risk & Compliance team. Having built a reputation for creating positive team and client relationships, I thrive in leadership roles that allow me to play a key role in developing and implementing risk mitigation strategies. I distinguish myself on my program and project management skills and have extensive experience leading and training cross functional global teams. With demonstrated ability to dissect data to enhance processes and procedures, I am eager to utilise my skills and knowledge in a role supporting a fast-growing enterprise software company.
Overview
17
17
years of professional experience
Work History
Senior Manager - Supplier Risk Management IB&M
Commonwealth Bank Australia
04.2021 - Current
- Assess, develop and enhance management of risk in supplier arrangements
- Consistently deliver specialist risk management advice relating to application and enhancement of all third-party risk policies and processes
- Play a key role in the implementation of new supplier risk and governance tool
- Manage the supplier risk team consisting of two risk managers
- Develop and maintain database of accurate risk profiles of key suppliers
- Enforce compliance with applicable regulatory obligations across the board
- Actively scope, plan, deliver and report risk assessment activity over supplier arrangements
- Develop and implement Supplier Risk Management training.
Line 1 Risk Manager
Commonwealth Bank Australia
01.2019 - 04.2021
- Provide senior and key stakeholders with advice, insights and suggested actions regarding operational risk and controls, alongside issues and incidents across Supplier Risk, Marketing & Corporate Affairs and Legal, Group Governance & Corporate Affairs
- Create a business specific operating procedure to outline uniform processes and meet the Group's best practices
- Manage end-to-end supplier risk assessments to support contract negotiations
- Partner with the Group's Cyber Security team to complete security schedule reviews
- Proactively perform Risk in Change assessments for major events to understand and mitigate future risks.
Business Control Manager
Citibank Australia
01.2014 - 01.2019
- Successfully introduce a corrective action plan after coordinating regulatory reviews, internal audits and specialised reviews for several businesses
- Coordinate Disaster Recovery and Business Continuity Framework end-to-end
- Review and advise on Business Continuity Plans for offshore third parties and vendors
- Uphold adherence to guidelines by driving regular quality assurance reviews, alongside onshore & offshore training
- Direct preparation for internal and external audits including thorough record management
- Identify weaknesses and process improvement opportunities through thorough reviews of processes, systems and controls.
Fraud Analyst
Citibank Australia
08.2011 - 12.2013
- Through actively contacting Moto Secure Merchants, avoided loss of $1.4+ million
- Monitor live financial transactions and analyse data for irregular patterns to identity fraudulent activity
- Utilise strong leadership skills to train new hires both onshore and offshore alongside providing them with continuous support
- Develop and maintain a vast knowledge of fraud trends to provide insights on potential detection flaws and create improved parameters.
Senior Frontline Fundraiser
UNHCR Australia
08.2010 - 03.2011
- Achieve rank within Top 10 fundraisers within Australian organisation within one year
- Raise money for charities and non-profit organisations through outbound contacts
- Develop strong relationships with key stakeholders and donors
- Utilise strong customer service skills to create positive customer experiences.
Senior Customer & Account Relation Assistant
Nations Trust Bank, Sri Lanka
10.2006 - 06.2010
- Spearhead the introduction of an improved fraud guard system, managing the team and project end-to-end
- Provide strong team leadership and ensure team KPIs and business SLAs are consistently met.
Education
Certificate of Banking & Finance -
Institute of Bankers Sri Lanka
01.2009
Certificate in System Information Technology -
OPA Sri Lanka
01.2007
Diploma in English -
Beacon Hill Academy Sri Lanka
01.2004
Skills
- Project Management
- Customer & Client Relations
- Process Development & Implementation
- Proven ability to confidently coordinate all aspects of projects including system analysis, strategic planning, process documentation, stakeholder management and strong leadership
- Strong reputation for building positive relationships with suppliers & internal teams through excellent interpersonal, verbal and written communication skills
- Experienced at analysing, altering and implementing processes and policies to ensure strict compliance with regulatory bodies and reduce risk potential
- Talent Development
- Reporting Oversight
- Strategic Planning
- Resource Allocation
- Corporate Communications
- Cross-Functional Collaboration
- Data-Driven Decision-Making
- Process Improvement
- Stakeholder Engagement
- Team Leadership
- Supply Chain Management
- Risk Management
Websites
Accomplishments
Commonwealth Bank Australia
- Led a newly established supplier risk team overseeing both domestic and international suppliers.
- Played a key role in the successful launch of a new supplier governance risk tool. Independently created a business-specific standard operating procedure, enhancing internal risk processes.
Citibank Australia
- Prevented potential fraud losses exceeding $1.4 million for Citibank Australia over a three-year period.
- Awarded number of for exemplary work ethic, outstanding customer service, and multidisciplinary skills.
Work Summary
- Line 1 Risk Manager, Commonwealth Bank Australia, 01/2019, 04/2021
- Business Control Manager, Citibank Australia, 01/2014, 01/2019
- Senior Manager - Supplier Risk Management IB&M, Commonwealth Bank Australia, 08/2011, 12/2013
- Fraud Analyst, Citibank Australia, 08/2010, 03/2011
- Senior Frontline Fundraiser, UNHCR Australia, 10/2006, 06/2010
- Senior Customer & Account Relation Assistant, Nations Trust Bank, Sri Lanka
Timeline
Senior Manager - Supplier Risk Management IB&M
Commonwealth Bank Australia
04.2021 - Current
Line 1 Risk Manager
Commonwealth Bank Australia
01.2019 - 04.2021
Business Control Manager
Citibank Australia
01.2014 - 01.2019
Fraud Analyst
Citibank Australia
08.2011 - 12.2013
Senior Frontline Fundraiser
UNHCR Australia
08.2010 - 03.2011
Senior Customer & Account Relation Assistant
Nations Trust Bank, Sri Lanka
10.2006 - 06.2010
Certificate of Banking & Finance -
Institute of Bankers Sri Lanka
Certificate in System Information Technology -
OPA Sri Lanka
Diploma in English -
Beacon Hill Academy Sri Lanka
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