Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dilveen Zvimba

Alice Springs,NT

Summary

An organised and dependable caseworker, experienced in working with culturally diverse families, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Senior Caseworker

WoSSCA
07.2017 - Current
  • Provided high-level efficient and timely responses to women and children experiencing domestic violence using a crisis intervention and trauma-informed approach, via phone and in person, including comprehensive intake and risk assessments
  • Provided holistic casework to residents of the Crisis Accommodation Service, underpinned and driven by the WoSSCA Good Practice Framework. This included ensuring that safety plans, case plans, relevant referrals and tasks, advocacy letters and case reviews are completed in line with WoSSCA policies and procedures.
  • Participated in internal case conferences and meetings directly relating to the case management of individual residents of the Crisis Accommodation Service.
  • Developed and maintained collaborative working relationships with government and non-government agencies such as Northern Territory Police, Territory Families, Housing and Communities and key NGO stakeholders
  • Maintained accurate and clear records within the WoSSCA database and ensure all case notes are entered in a timely and efficient manner
  • Actively engaged in supervision, team meetings and professional development opportunities and sought to further develop skills relevant to WoSSCA.
  • Ensured critical incidents were managed in line with both internal and NT legislative requirements.
  • Foster a culture of respectful communication, reflection and a team environment that values learning
  • Contributed knowledge in the establishment of policies, procedures and processes, as guided by the CAS Practice Leads and Team Leader
  • Participated in the development and maintenance of the CAS fortnightly roster
  • Ensured that compliance is maintained with all WHS policies and procedures
  • Actively participated in ensuring that a safe workplace is maintained
  • Worked in line with WoSSCA values and ethics and in line with all the policies and procedures
  • Performed other reasonable duties as directed by CAS Team Leader or CEO

Disability Support Worker

Lifestyle Solutions
07.2019 - 11.2020
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
  • Kept accurate records for client files and handled related paperwork.

Youth Caseworker

BushMob Aboriginal Corporation
07.2017 - 11.2017
  • Enhanced youth development by implementing structured activities and educational support.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Implemented behavior modification techniques to foster positive growth and change in troubled youths.
  • Assisted with daily living skills training, supporting self-sufficiency among program participants.
  • Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
  • Led weekly group therapy sessions focusing on topics such as anger management, coping strategies, relationship building, and self-esteem enhancement.
  • Assembled and administered medications for patients under my care in compliance with physician orders.
  • Completed clear and concise documentation of youth behavior and actions.

Crew Member

MacDonalds
02.2014 - 10.2015
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Sales and Service Representative

Myer
10.2013 - 01.2014
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
  • Identified new sales opportunities through research, networking, and attending industry events.
  • Promptly responded to inquiries and requests from prospective customers.

Multiskilled Consultant

First National Bank
04.2006 - 03.2013
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Diploma - Child, Youth And Family Intervention

Bradford Institute of Advanced Education
Queensland
10.2020

Diploma - Community Service

Frontier Training And Technology
Sydney, NSW
11.2019

Certificate - Certificate of Nursing Auxiliary

South African Nursing Council
South Africa
11.2011

Certificate - Banking

The Institute of Bankers in South Africa
South Africa
06.2010

Certificate - Human Resources Management

Intec College
South Africa
06.2010

Certificate - Strategic Customer Relationship

Bank Seta
South Africa
08.2008

Skills

  • Effective Communication
  • Client Interaction
  • Case Documentation
  • Organizational Skills
  • Multicultural Sensitivity
  • Trauma-Informed Care
  • Case Management
  • Policy Implementation

Timeline

Disability Support Worker

Lifestyle Solutions
07.2019 - 11.2020

Senior Caseworker

WoSSCA
07.2017 - Current

Youth Caseworker

BushMob Aboriginal Corporation
07.2017 - 11.2017

Crew Member

MacDonalds
02.2014 - 10.2015

Sales and Service Representative

Myer
10.2013 - 01.2014

Multiskilled Consultant

First National Bank
04.2006 - 03.2013

Diploma - Child, Youth And Family Intervention

Bradford Institute of Advanced Education

Diploma - Community Service

Frontier Training And Technology

Certificate - Certificate of Nursing Auxiliary

South African Nursing Council

Certificate - Banking

The Institute of Bankers in South Africa

Certificate - Human Resources Management

Intec College

Certificate - Strategic Customer Relationship

Bank Seta

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Dilveen Zvimba