Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

DIMCE KOCOSKI

Liverpool,NSW

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Demonstrated expertise in implementing innovative strategies to improve performance, streamline processes, and exceed key performance indicators. With a proven track record he is seeking to progress his career in sales where he can apply acquired skills and business acumen.

  • An in-depth understanding of customer service requirements and ability to anticipate client needs
  • Experience in building influential relationships, gaining the trust of internal/external clients and work colleagues
  • Analytically minded, operationally savvy and a conceptual thinker

Overview

6
6
years of professional experience

Work History

Team Manager

BT Financial Services
Sydney
06.2024 - Current
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
  • Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.

Subject Matter Expert

BT Financial Services
Sydney, NSW
03.2022 - Current
  • Guided team members through routine activities and challenging questions
  • Provided Panorama Customer Relations team with training and technical support
  • Including developing and deploying training materials for new starters
  • Remained up to date with various process and legislation changes to ensure correct information is provided
  • Worked within the leadership team to ensure the needs of the business unit were met and improved upon
  • Evaluated program requirements, designs and schedules to provide input
  • Broadened individuals' foundational knowledge and advanced principles and techniques with training
  • Liaised between department and stakeholders to define vision and address inquiries
  • Defined performance objectives, acceptable benchmarks and best strategies for achieving goals
  • Displayed sound judgement, foresight and professionalism in dealing with program management challenges
  • Oversaw development, trial and execution of technical solutions
  • Proficient in systems such as; Earthrise, Avaloq, Panorama UI

Customer Relations Consultant

BT Financial Services
Sydney, NSW
07.2021 - 03.2022
  • Managed customer calls efficiently in fast-paced call center environment
  • Assisted internal and external stakeholders with product and procedural information
  • Developed a comprehensive understanding of the product, procedures and relevant legislation specializing in BT Wrap, BT Panorama and Asgard platforms
  • Collaborated with internal departments to find resolutions and conduct further research on customer account

Junior Accountant

M&T Services
Sydney, NSW
06.2018 - 06.2021
  • Executed financial analysis, cost accounting and budgeting support for assigned projects
  • Proficient in both business and individual tax returns, business activity statements, regulatory standards and trust returns
  • Excellent data analysis and problem solving
  • Strong client relationships and organization skills
  • Diligent in updating accounts receivable and updating financial data in databases
  • Skilled in processing journal entries to ensure all business transactions are recorded and assisting senior accountants
  • Excellent knowledge in software's such as: XERO, MYOB, EXCEL, QUICKBOOKS, TAXATION SOFTWARE ASSISTANT, PAYROLLER, PRONTO

Education

Bachelor of Commerce - Accounting -

Macquarie University

Higher School Certificate -

All Saints Catholic Collge

Skills

  • An in-depth understanding of customer service requirements and ability to anticipate client needs
  • Experience in building influential relationships, gaining the trust of internal/external clients and work colleagues
  • Analytically minded, operationally savvy and a conceptual thinker
  • Proficient in systems such as Earthrise, Avaloq, Panorama UI
  • Analytical Thinking
  • Written Communication
  • MS Office
  • Flexible and Adaptable
  • Multitasking
  • Idea Development and Brainstorming
  • Performance Coaching
  • Stakeholder Management
  • RG146 Accredited

Additional Information

LinkedIn: https://www.linkedin.com/in/dimce-kocoski/

Referees: David Heron - Head of Contact Centre, BT Financial Services 0435169669

                 More available upon request

Timeline

Team Manager

BT Financial Services
06.2024 - Current

Subject Matter Expert

BT Financial Services
03.2022 - Current

Customer Relations Consultant

BT Financial Services
07.2021 - 03.2022

Junior Accountant

M&T Services
06.2018 - 06.2021

Bachelor of Commerce - Accounting -

Macquarie University

Higher School Certificate -

All Saints Catholic Collge

Similar Profiles

CREATE PROFILE
DIMCE KOCOSKI